Buyer, Wholesale Energy & Fuels Resume

SUMMARY:

Trusted, business - minded, charismatic and analytical leader with extensive executive experience setting vision and strategy in line with aggressive corporate objectives. Innate ability to effectively define, design and implement impactful strategies across all functions of the business. Articulate, confident, collaborative communicator skilled in working across functions and all leadership levels.

AREAS OF EXPERTISE:

Change Management (ITIL) Forecasting Negotiation Budgeting Supplier Management Procurement Project Management Compliance Inventory Management Strategic Planning and Execution Conflict Resolution

PROFESSIONAL EXPERIENCE:

Confidential

Buyer, Wholesale Energy & Fuels

Responsibilities:

Developed reliable and cost-effective chemical, oil and coal supply strategy
Managed request for proposal process for procurement of commodity supply and related services
Negotiated contracts and managed shipment logistics
Monitored compliance, resolved disputes, confirmed price escalations and adjustments
Developed, maintained, and communicated commodity delivery plan details which included shipment, consumption, and inventory information
Researched and responded to regulatory agency audits and data requests as they related to fuel commodity procurement and supply forecasts
Assisted in managing an annual monitored fuel budget of approximately $700 million

Buyer, Supply Chain

Confidential

Responsibilities:

Managed existing contracts with suppliers
Led completion of contracts/purchase orders for various internal departments and commodities
Administrator for 118 active contracts within nine commodities
Utilized MBE/WBE suppliers to support and achieve corporate goals with personal savings of over $1 million in 2016
Worked with internal clients to establish priorities and manage projects
Mitigated risk for the company by working closely with legal and risk management areas

Confidential

National Customer Coordinator

Responsibilities:

Managed a region of 15 states for telecommunications and financial clients
Prepared quotes for major account for HVAC servicing/maintenance
Generated customer satisfaction surveys to assess company progress and/or areas of improvement
Performed daily audits of internal service requests for accuracy and pertinent customer information
Contracted in this position from

Confidential

Change Management Analyst

Responsibilities:

Responsible for ensuring quality compliance to IT software change processes for eight internal departments
Managed change process schedules and resolved conflicts as appropriate through team mediation
Facilitated weekly communication and coordination of change meetings
Designed migration plan for teams to follow for change planning and implementation that saved the company over 100 man-hours/month
Spearheaded process to extract key data from Service Management tool for monthly metrics reporting to Executives
Developed functional criteria for new company-wide change management tool along with Developers (ITIL process)
Trained internal teams and provided ongoing coaching on use of change management tool
Developed and implemented business scope documents and presentations for potential products within bill pay division
Researched industry trends to create pipeline analysis for potential products
Assessed product feasibility in partnership with Business Analysts and Developers for e-Banking products
Performed qualitative analysis on current and historical bill payment trends

Senior Support Representative /Database Maintenance

Confidential

Responsibilities:

Led daily maintenance of one million plus record bill payment database
Maintained cross-functional relationship between merchants and Product Relationship Managers
Ensured data integrity of bill payments through effective relationship management of merchants
Tested and analyzed bill payment functions for product development
Assisted with new client conversion process, including system testing and monitoring

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