| Experience Summary | - Bachelor's prepared Registered Nurse with experience in a variety of healthcare settings including the following:
- hospital medical-surgical and oncology acute care, team leader and charge nurse duties
- home healthcare - quality assurance, admit team, case manager, team leader
- telephonic disease management case manager/ EMR end-user/preceptor
- EMR trainer physical virtual classroom training proprietary EMRs and elbow-to-elbow Go-Live support training athenaNet ambulatory EMR
- Medical Device Integration - Clinical Analyst - software implementation and end-user training
- Medical Device Integration - Software and Technical trainer
- Go-Live Support Analyst troubleshoot system issues during Go-Live
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| Experience |
| Confidential | | EMR Trainer/ Go-Live and Optimization Support Analyst/ CONTRACT - Provide athenaNet EMR implementation Go-Live Support for ambulatory care physician practices
- Assist Physicians, Nurses and office personnel to adjust during the Go-Live of athenaNet Communicator, Collector and/or Clinicals by providing elbow-to-elbow training
- Assess ambulatory care workflows and provide support with new workflows adjustments necessary for optimal use of athenaNet EMR
- Provide athenaNet optimization post Go-Live teach how to create customized order sets, customized saved findings, review of systems or history of present illness, etc. as well as other quick picks and customized templates
- Troubleshoot any athenaNet system issues such as user configurations, access permissions, requests for enhancements including additional selections needed in dropdown menus, etc. and coordinate with clients' Help Desk Analysts to ensure issues are resolved quickly
- athenaNet Certified course taken at Athena Headquarters in Confidential
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| Confidential |
| Training Specialist |
- Coordinated and delivered computer applications and Medical Device Integration software training to internal employees/new hires and external clients
- Instructed installation of DeviceConX software as well as SQL Database Configuration
- Instructor led classroom training as well as web-based virtual classroom training delivery
- Developed and maintained training materials for internal employees and external clients
- Developed and maintained training manuals, multimedia visual aids, and other educational and training materials using a variety of methodologies
- Conducted assessments and analysis post-training to identify opportunities to improve training initiatives and methodologies
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| Clinical Analyst |
- Evaluated and analyzed clients' current clinical and documentation workflows using their EMR electronic medical record , either EPIC, Meditech, Quadramed, Allscripts, SIS, Siemens Soarian, etc., providing guidance and making recommendations on how medical device integration could facilitate improvements in existing workflow, identifying areas for improvement in clinical workflow, as well as determining effective solutions for implementing MDI software
- Created current workflow and post-medical device integration workflow diagrams using Visio
- Created Test plans using Excel and performed end-to-end testing of HL7 messages being extracted from any medical device into DeviceConX MDI software application and sent into the clients' EMR either at the client site hospital or remotely
- Provided clinical expertise on a MDI project team to guide activities necessary to ensure a successful implementation and Go-Live Support
- Collaborated with iSirona's Medical Device Integration software developers by analyzing medical device manufacturer communication protocol documents and developing Excel spreadsheets with the available data outputs
- Performed HL7 message raw data searches by date, timestamp, or device using a GUI dashboard
- Enhanced knowledge of Food and Drug Administration FDA regulations for Medical Device Integration
- Provided end-user training to clients hospital clinical document leads who use iSirona's Data Authenticator charting application, embedded in iSirona's DeviceConx software
- Traveled 75 to hospitals across the country
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| Confidential |
| Case Manager |
| Case management with high risk aged, blind, and disabled patients of a Medicaid population with the main focus on enhancing quality of care while reducing high cost utilization when necessary, while patient is hospital, or at other facility, case manager conducts face- to- face comprehensive nurse assessments to connect with patients as well as telephonic comprehensive assessments and ongoing follow up calls to ensure continuity of care, continue cost utilization containment and empower patients to problem-solve and manage their health. Confidential |
| Training Specialist |
- EMR Training on a proprietary EMR system HRS teaching functionality, workflow process and any new or changed processes in the physical or virtual classroom platforms
- Liaison between end-users and Information Technologists to resolve any EMR issues
- Provided floor support for end-users during Go-Live after EMR upgrades
- Applied a variety of teaching methodologies including Adult Learning Principles to quickly adapt to and meet learner needs
- Created test cases in the training environment of the proprietary Electronic Medical Record system in preparation for new hire training and any other training events
- Maintained attendance records for class participants using a Learning Management Systems LearnPoint and Gemini
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| Telephonic Disease Management |
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