Client Service Manager Resume
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Peachtree Corners, GeorgiA
SUMMARY:
- I have experience in a fast - paced laboratory environment, a strong work ethic, a willingness to accept responsibility, and the ability to perform multiple tasks independently or in groups.
- My experience with various computer systems and software have given me a facility for acquiring new skills related to all aspects of computing.
- My collegiate and professional experiences have given me excellent communication and organization skills.
WORK HISTORY:
Confidential, Peachtree Corners, Georgia
Client Service Manager
Responsibilities:
- Responsible for technical leadership and the development of client service staff in the Atlanta facility. Provide leadership and guidance to project management and the sample custody departments.
- Serve as the interface between customers and laboratory management to achieve customer satisfaction with delivery of analytical results within budget, on schedule, and to the requested level of quality.
- Work with Sales/Marketing personnel to help meet customer’s needs and expectations.
- Develop customer relationships and resolve customer satisfaction issues.
- Communicate with QA, laboratory operation staff, and GM regarding customer requests and project requirements.
- Promote cooperation and teamwork among staff.
- Prepares reports and manages large-scale complex projects.
Confidential, Peachtree Corners, Georgia
Laboratory Project Manager
Responsibilities:
- Act as a liaison between the client and the laboratory personnel to meet client-specific data quality objectives.
- Submit bottle orders; provide quotes and proposals to clients.
- Review technical data and final transmission of data to the client.
- Prioritize sample analyses and track sample status through the laboratory to meet project deadlines.
Confidential, Peachtree Corners, Georgia
Laboratory Project Manager
Responsibilities:
- Act as a liaison between the client and the laboratory personnel to meet client-specific data quality objectives.
- Submit bottle orders; provide quotes and proposals to clients.
- Review technical data and final transmission of data to the client.
- Prioritize sample analyses and track sample status through the laboratory to meet project deadlines.
Confidential, Norcross, Georgia
Quality Assurance Manager
Responsibilities:
- Install, apply, develop, and maintain quality assurance practices, which enable the laboratory to meet and exceed, desired quality standards.
- Laboratory quality assurance practices and activities include calibrations; method verification and validation, proficiency testing; cross-check programs; application of statistical techniques; review and approval of data.
- Monitor quality assurance activities in the Laboratory to determine conformance with authorized procedures and good practices, and make, or arrange to have made, corrections and improvements as necessary.
- Spearhead all laboratory investigations of discrepancies to resolve problems with clients, and to inform Management of required corrective actions.
- Remain aware of developments in the quality field by reading current technical literature and attending professional meetings. Advise on the purchase of those laboratory supplies which have a direct effect on quality.
- Execute or participate in internal and external quality audits on a pre-determined schedule. Assist in the training efforts of the Company.
- Work closely with Operations regarding the interpretation and implementation of any element of the Quality Management System, resolve differences, and ultimately ensure that the system is understood and applied uniformly. Carry out assigned duties, in a manner demonstrating support for and adherence to the Company's Safety Policy and Procedures, Quality Policy and Procedures, Ethics Policy, Environmental Management System, Vision and Strategy, and to exercise sound judgment, common sense, and diplomacy in so doing.
Laboratory Project Manager/LIMS Administrator
Confidential
Responsibilities:
- Performed project-level data review of inorganic and organic analyses for various environmental programs.
- Serve as laboratory project manager for Confidential Contact Laboratory Program SOM 01.0 contract.
- Coordinated SEDD development with corporate IT staff. Acted as a liaison between the laboratory and its clients, providing Confidential for the laboratory clients as required.
- Managed the Laboratory Information System, maintaining access for the approved list of users, ensuring database backup, maintaining and changing database as needed.
- Provided support for network and computer users and interface with corporate IT staff.
Confidential, Norcross, Georgia
Laboratory Project Manager/LIMS Administrator
Responsibilities:
- Perform project-level data review of inorganic and organic analyses for various environmental programs.
- Serve as project manager for Confidential Contact Laboratory Program SOM 01.0 contract. Coordinate SEDD development with database vendors.
- Act as a liaison between the laboratory and its clients, providing Confidential for the laboratory clients as required.
- Managed the Laboratory Information System, maintaining access for the approved list of users, ensuring database backup, maintaining and changing database as needed.
- Provided support for network and computer users and interfaced with IT support staff
Confidential, Marietta, Georgia
Laboratory Project Manager/LIMS Administrator
Responsibilities:
- Perform project-level data review of inorganic and organic analyses for various environmental programs throughout the United States.
- Act as a liaison between the laboratory and its clients, providing Confidential for the laboratory clients as required.
- Managed the Laboratory Information System, maintaining access for the approved list of users, ensuring database backup, maintaining and changing database as needed.
- Provided support for network and computer users and interface with corporate IT staff
Laboratory Analyst
Confidential
Responsibilities:
- Perform various analytical methods for the analysis of liquid, solid, and semi-solid samples.
- Maintain documentation of analyses per established laboratory procedure maintained or troubleshot instruments as required evaluated and reported data generated in the lab.
- Prepare reagents as needed.