Personal Shopper Resume

PROFILE:

Outstanding written and verbal communication skills.
Easily develops rapport with end users and technical specialists alike,
Broad design skills, which include both graphical design experience and system interface design.
Report Developer and Salesforce Administration experience.
Committed and responsible approach to development, testing, and support.
Currently working on Salesforce Administrator Certification.

TECHNICAL SUMMARY:

Various Windows releases

Microsoft Office, Project, Visio, Crystal Reports, Balsamiq, SQL Server, SQL Server Reporting Services

Auto CAD, ORCAD, PSPICE, ATMEL software package, Allen - Bradley PLC Software, RSVIEW, VisualPlant, Panel View Software, RSLINX, Lotus Notes, Outlook, Salesforce, Trailhead

Assembly Language, Borland C++, Visual Basic, assorted PLC platforms, Analog Devices DSP language, Script Editors

Team foundation Server (TFS), HP Service manager (hpsm), Jira

Salesforce Lightning, APEX, Visual Force

EXPERIENCE SUMMARY:

Confidential

Personal Shopper

Responsibilities:

Fulfill customer orders as requested; if items are unavailable provide alternatives.
Provide excellent customer service.
Manage schedule to ensure prompt delivery.
Work with store employees regarding out of stock items.

Confidential

Delivery Coordinator

Responsibilities:

Planed delivery activities and executed them based on the daily delivery schedule.
Coordinated and scheduled delivery capacity to ensure the store has drivers when needed.
Assisted leadership team in the orientation of employees in their assigned area of responsibility.
Reviewed the Order Management System for the next day’s deliveries and planed accordingly.

Confidential

Kitchen Leader

Responsibilities:

Coordinated deliveries and ensure drivers have all items needed before they leave the store.
Assisted managers in day - to-day tasks and run the kitchen.
Counted Cash Drawers at end of shifts.
Handled Customer Complaints.
Took large orders.
Scheduled shifts accordingly.

Confidential

Senior Business Analyst

Responsibilities:

Met with end users to collect requirements for the letter generation application.
Met with compliance to ensure business request met company and legal standards.
Maintained current letters as well as implement new letters.
Documented Project status.
Performed System Testing.
Production Support.
Conducted monthly meetings with stakeholders to ensure workload was in line with business needs.

Confidential

Business Analyst/Report Developer

Responsibilities:

Met with end users to collect requirements for the Agriculture Best Management Practices Application.
Created screen mock up and development specifications.
Designed and supported custom CRMs.
Developed test case scripts from user requirements.
Performed System Testing for Phase I and Phase II modules of the application which included client maintenance, scheduling, room/bed assignments and movement, client search and check in/check out, and tracking Therapeutic treatment.
Created Wiki content, on SharePoint 2010 project site, for end user manual covering all system functions.
Provided user training and proctored User Acceptance Testing.
Created custom reports using Microsoft SQL Server Reporting and Crystal Reports
Utilized Agile techniques.

Confidential

Desktop Support Analyst

Responsibilities:

Worked as Desktop Support for users in the area and Remote support to users across the country.
Assist users over the phone and at desk side, answer questions about Windows Operating Systems, applications, LAN and Wi-Fi connections, and email capabilities/functionality.
Worked on various projects: Ovations CMI QI, HP Lock Remediation, Macro Express Implementation.
Used HPSM to track daily work.

Confidential

Support Analyst

Responsibilities:

Worked as Next Day Support and Desktop Support during migration from Windows 2000 to Windows XP, project titled Hercules.
Assisted users over the phone and at desk side, answered questions about Windows Operating Systems, applications, and email capabilities/functionality.
Trouble Shot and setup computer hardware.

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