Professional Summary

• Over 7 years of IT experience with about 4 years of experience in the CRM Platform both as Administrator and Developer
• Certified Salesforce.com Force.com Developer DEV401 and certified Salesforce.com Administrator ADM 201
• Experienced working with Salesforce.com service cloud as well as Sales cloud
• Good knowledge on Apex development in creating Objects Triggers Apex Classes S-controls Standard Controllers Custom Controllers and Controller Extensions
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform
• Experienced in building Custom Applications that includes administration configuration implementing and support experience with Salesforce.com platform
• Proficiency in administrative tasks like Creating Roles Profiles Users Email Services Page Layouts Workflow Alerts Actions Reports and Approval Processes
• Sound knowledge on Salesforce setup menu Configuration custom Application Development Administration Data Migration and Deployment of applications to Force.com platform
• Designed junction objects and implemented various advanced fields like Pick list Custom Formula Fields Field Dependencies Validation Rules Work Flows sharing rules and Approval Processes for automated alerts field updates and Email generation according to application requirements
• Implemented security and sharing rules at object field and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy
• Experienced working with salesforce.com sandbox and production environments also with Eclipse IDE Force.com Plug-in environments
• Technology savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency
• Detail-oriented energetic team player motivated with multi-tasking capabilities problem solver and hands-on leader with exceptional presentation and client/customer relation skills
• Strong communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS

SalesForce.com Force.com Web Services API S-controls Apex Classes Apex Trigger Visual Force SFDC Eclipse Plug-ins Force.com IDE for Eclipse Apex deployment Tools Ajax Toolkit for S-control SF Explorer Data Loader Salesforce.com customizations like Workflow Rules Record Type Role Hierarchy Validation Quotes Formulae Custom objects Page Layouts

Languages C C Java JavaScript SQL Apex

Web Development XML HTML CSS Visualforce

Operating Systems Windows 9X XP Vista 7 OS X Mac and Linux

GUI and Tools Eclipse Force.com IDE Apex Data Loader

ETL Tools Informatica Connect offline Salesforce-to-Salesforce ApexExplorer

Professional Experience

Confidenital

Role Salesforce Developer

Description

Confidenital is the government s leading systems integrator and has been the top federal provider of information technology and services for nearly 20 years. Its Information systems Global Solutions unit is engaged in every facet of the federal IT space from cloud computing to big data to mobile devices. Lockheed systems manage 60 of global air-traffic control process 600 billion in government benefits and compiled the most recent federal census. Lockheed Martin is engaged in all aspects of cybersecurity from defense to offense to exploitation of adversary networks.

Responsibilities

• Worked as a sole developer in two end to-end implementations.
• Built a Public Website on the force.com platform to display the different types of document repository index records of the General Services Administration GSA .
• Created a Survey application for the Client to track its employees responses about its training program
• Developed a Custom application called Contract Modification Tracking system to track the contracts of the Client with different vendors and Agencies.
• Worked on Salesforce Knowledge Management to upload Articles into Salesforce to help the National Customer Support Center NCSC deal with its Cases effectively.
• Worked on a Custom application called Individual Development Plan IDP to help GSA employees create a Development plan for themselves every fiscal year to design their career in an effective manner and attain their Short term and Long term goals.
• Assisted GSA Users with their Reporting needs and also Developed Training Materials.
• Worked on the Documentation of different technical Documents for different projects.
• Customized Salesforce.com fields page layouts record types list views and Queues.
• Worked closely with Apex Data Loader to insert and update the data in Salesforce.

Confidenital

Role Salesforce Techno functional Consultant

Description

Confidenital is the leader in stopping the new breed of cyber attacks such as advanced malware that easily bypass traditional signature-based defenses and compromise the majority of enterprise networks. The FireEye solutions supplement traditional and next-generation firewalls IPS anti-virus and gateways which cannot stop advanced threats leaving security holes in networks. FireEye offers the industry s only solution that detects and blocks attacks across both Web and email threat vectors as well as latent malware resident on file shares. It addresses all stages of an attack lifecycle with a signature-less engine utilizing stateful attack analysis to detect zero-day threats. Based in Milpitas California FireEye is backed by premier financial partners including Sequoia Capital Norwest Venture Partners and Juniper Networks.

Responsibilities

• Worked as a Lead in the implementation of project involving customization of Sales cloud which is used to streamline the licensing process of the FireEye products.
• Responsible for setting up JIRA integration with Salesforce.
• Provided Functional support for Product Selector project used for making quotes.
• Customized Salesforce.com fields page layouts record types list views and queues.
• Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.
• Experienced with Saleforce.com Service Cloud as well as Sales Cloud in developing custom applications
• Experienced with creating Workflow rules validation rules formula fields escalation rules auto assignment rules in the Licensing project.
• Maintained user accounts sharing rules user roles user profiles field level security content folder rights groups and list view rights.
• Created various Approval processes to automate the Licensing process of FireEye products.
• Developed Custom Apex pages and Apex classes and have also written various visual force email templates.
• Created various Batch jobs and time based workflows to update the data regularly.
• Managed Operational requests and trouble shoot issues working with diverse groups.
• Worked with Business Analysts in solving various cases related to configuration issues and user login issues.
• Experienced with Salesforce Customer portal and also have sound knowledge about partner portal.
• Provided help with testing documenting and developing training materials and also assisted users with Reporting needs.
• Used Data Loader for insert update and bulk import or export of data from Salesforce.com SObjects Used it to read extract and load data from comma separated values CSV files.

Technologies Saleforce.com platform Force.com Apex Data Loader Import Wizard Eclipse IDE Controllers Visual Force Pages XML Triggers Security Controls.

Confidenital

Role Salesforce Administrator Developer

Description

Confidenital is the United States subsidiary of Japan s Sony Corporation headquartered in Tokyo. It is the umbrella company under which all Sony companies operate in the United States. Sony is a leading manufacturer of audio video communications and information technology products for the consumer and professional markets. Its motion picture television computer entertainment music and online businesses make Sony one of the most comprehensive entertainment companies in the world. Sony s principal U.S. businesses include Sony Electronics Inc. Sony Pictures Entertainment Sony Computer Entertainment Inc. Sony Music Entertainment Inc. Sony recorded consolidated annual sales of approximately 88.7 billion for the fiscal year ending March 31 2012 and it employs 180 500 people worldwide.

Responsibilities

• Worked as enhancement developer and team member performed the roles of Salesforce.com Developer and Administrator in the organization
• Experienced in working with Portal development and developing custom applications
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements designed the solution by customizing various standard objects of SalesForce.com SFDC
• Implemented Apex Data loader Command Line Interface CLI to automate the data loading process for the sand box refresh activity.
• Designed various WebPages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Designed and developed Apex Classes Controller Classes extensions and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities
• Worked on various salesforce.com standard objects like Accounts Contacts Cases Opportunities Products Opportunity Line Items Leads Campaigns Reports and Dashboards
• Designed and deployed the Custom objects Custom tabs Entity-Relationship data model validation rules Workflow Rules Auto-Response Rules Page layouts Components Visual Force Pages to suit to the needs of the application
• Used SOQL SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert update and bulk import or export of data from Salesforce.com SObjects Used it to read extract and load data from comma separated values CSV files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks time triggered tasks email alerts filed updates to implement business logic

Technologies Saleforce.com platform Force.com ide Apex Visual Force Pages Component Controllers Pages Data Loader HTML Inside sales telephonic plug-in Doc E-sign Java Script Workflow Approvals Reports Custom Objects Custom Tabs Email Services Security Controls Sandbox data loading Eclipse IDE Plug-in Windows XP Pro

Confidenital

Role Salesforce Consultant

Description

Confidenital. is a local telephone provider with headquarters in Little Rock Arkansas. Windstream is a communications and technology company with operations in 29 states and the District of Columbia and about 4 billion in annual revenues. Windstream provides IP-based voice and data services MPLS networking and data center and managed hosting services and communications systems to businesses and government agencies. The company also delivers broadband digital phone and high-definition TV services to residential customers primarily located in rural areas and operates a local and long haul fiber network spanning approximately 60 000 route miles.

Responsibilities

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com SFDC and using other Platform based technologies like Visualforce and Force.com API
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization
• Involved in Salesforce.comApplication Setup activities and customized the apps to match the functional needs of the organization
• Worked on various salesforce.com standard objects like Accounts Contacts Cases Leads Campaigns Reports and Dashboards
• Implemented case management automation on Case Object to track and solve customer s issues Implemented Email-to-Case entry and manual case entry for entering customer s cases in Cases Tab
• Designed and deployed the Custom objects Entity-Relationship data model validation rules Page layouts Custom tabs Components Visual Force Pages to suit to the needs of the application
• Designed developed and deployed Apex Classes Controller Classes and Apex Triggers for various functional needs in the application
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
• Participated in the training sessions provided by the Salesforce team

Technologies Salesforce.com S-Controls Import Wizard Apex XML Controllers Sharing Rules Workflows Email Updates Eclipse IDE JavaScript Web Services API.

Confidenital

Role Salesforce.com Administrator/Developer

Description

Confidenital is a leading global provider of next-generation business collaboration and communications solutions providing unified communications real-time video collaboration contact center and data solutions and related services to companies of all sizes around the world.

Responsibilities

• Worked as enhancement team member and performed the roles of Salesforce.com Analyst / Developer and Administrator in the organization
• Responsible for setting up login restrictions and resetting the user passwords
• Implemented public access settings for sites restricted login hours and restricted login IP ranges on profiles
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com SFDC
• Implemented web based case management automation Web to Case on Case Object to track and solve customer s issues
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
• Designed and developed Apex Classes Controller Classes extensions and Apex Triggers for various functional needs in the application
• Worked on various salesforce.com standard objects like Accounts Contacts Cases Opportunities Products Opportunity Line Items Leads Campaigns Reports and Dashboards
• Designed and deployed the Custom objects Custom tabs Entity-Relationship data model validation rules Workflow Rules Auto-Response Rules Page layouts Components Visual Force Pages to suit to the needs of the application
• Used SOQL SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Customized page layouts for Opportunity Contacts and Accounts depending upon user roles and groups
• Used Data Loader for insert update bulk import or export of data from Salesforce.com SObjects Used it to read extract and load data from comma separated values CSV files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks time triggered tasks email alerts filed updates to implement business logic
• Created templates approval processes approval page layouts and defined approval actions on them to automate the processes

Technologies Saleforce.com platform Force.com Sites Apex Visual Force Pages Component Controllers Pages Data Loader HTML Java Script Workflow Approvals Reports Custom Objects Custom Tabs Email Services Security Controls Sandbox data loading Eclipse IDE Plug-in Windows XP Pro.