Customer Service Representative Resume Fulton, MD - Hire IT People

OBJECTIVE

Obtain a challenging position in the health care field where I can utilize my medical education training while helping others.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Customer Service Representative

Confidential, Fulton, MD

Responsibilities:

Represent client by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines and queues.
Respond with empathy to complaints and concerns from members concerning account status, payment history, appointments and other services.
Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.

Customer Communications Coordinator

Confidential, Baltimore, MD

Responsibilities:

Receive and prioritize incoming requests for service during emergent and non - emergent scenarios.
Transmit requests via multi-line telephone consoles, multi-channel two way radio base unit, FAX, computer terminals, pagers and alarm systems and panels.
Maintain and update information in the data system, communicate the status of requested service, follow-up on requests to ensure successful completion in a timely manner.
Prepare reports, charts, tables, graphs, meeting summaries, and other required materials to support department projects and programs within the facility.

Document Specialist

Confidential, Sarasota, FL

Responsibilities:

Prepare, scan, quality check and index documents for scanning.
Create, save, copy, move and delete electronic files and directories adhering to company document coding standards.
Responsible for data management and document procurement in addition to general office and clerical duties.