SUMMARY

• A Windows Infrastructure Support Strategist with a demonstrated record in providing stability through: solid project management implementation and maintenance of large - scale server and technology environments. Successfully led and supported the development of detailed strategic implementation plans that include integration requirements for existing environments, while complying with all related regulatory requirements.
• Critical skills include successful leadership of teams, both direct and matrix, excellent process and analytical skills, proven high level communication skills with various response teams during testing and execution of disaster recovery, root cause analysis and application performance testing and expertise in running enterprise account level vendor programs to provide hosted as well as in house service delivery.

TECHNICAL SKILLS

• Root Cause Analysis
• Project Management
• SDLC
• Performance Test
• Planning
• VMWare
• VSphere
• Performance Test Analysis
• Vendor Management
• Service Delivery
• System Monitoring
• Virtualization
• Cloud
• Disaster Recovery Planning
• Deployment
• Planning
• Win8
• Win2003
• Advanced Server
• Windows 7
• Window 2008 Server
• Change
• Management
• Microsoft Office 365

PROFESSIONAL EXPERIENCE

Confidential

Principal Consultant

Responsibilities:

• In this capacity I helped a small Real Estate Office transition from a Win2003 server local LAN environment to a hosted cloud based vendor solution, freeing up time from staff performing the administrative task of the Win2003 based system.
• I also consulted on the currant Service Agreements and review issues encountered during the contract for home based business owners.

Systems Engineer

Confidential

Responsibilities:

• Provided Analytical support for Application Performance Management team. This was achieved through live monitoring of server tiers during Pre Release, Constraint Confirmation and Resolution verification tests. Determination of root cause for issues identified during testing. Provided direction for resolve of system related constraint.
• Trained and mentored on and off shore team members in Server Monitoring and Application resources utilization to assemble raw data for client resulting in a 24 hour time savings for delivery of results.
• Provided report creation of the test results and suggested next steps. Acted as subject matter expert on system resources and monitoring tools during client review of the test results
• Provided system monitoring and Root Cause analysis support for critical production support issues at the request of the Operational Stability Team/SWAT
• Provided strategic planning for post release support by holding training to members of the Operational Stability team/ SWAT
• Conducted daily testing for “SalesForce.com” using HP Quick Test Pro and exporting the results to a live dashboard. This provided daily health check for a mission critical vendor site at three key times for Market Data delivery to the Financial Analysts

Confidential, Merrill Lynch Hopewell, NJ

Consultant Systems Architect

Responsibilities:

• Provided Analytical support for Application Performance Optimization team. This was achieved through live monitoring of server tiers during Pre Release and Resolution verification tests as well as review of the test results. Determination of root cause for issues identified during testing. Provided direction for resolve of system related constraint.
• Provided report creation of the test results and suggested next steps. Acted as subject matter expert on system resources and monitoring tools during client review of the test results
• Developed a process for “next morning “availability of test results by utilizing off shore team members to do first round analytics and report creation.
• Provided system monitoring and analysis support for critical production support issues at the request of the Operational Stability Team/SWAT
• Provided strategic planning for post release support by holding training to members of the Operational Stability team/ SWAT
• Provided tactical and strategic planning resulting in increased Stability and Scope of each release, setting a new company “record” each release of 2010 & 2011

Confidential, Hopewell, NJ

Consultant Systems Engineer 3

Responsibilities:

• Enterprise Monitoring of system platforms
• Provided support to Windows Server/VMWare Platform Design teams to ensure all standards, best practices and requirements were met.
• Reported to Senior Management on status of high impact issues to maintain proper expectations on a technical and business level.
• Provided deployment planning in support of infrastructure projects by working with the development to QA to release cycle ensuring accurate communication.
• Provided hands on Root Cause analysis of chronic issues that impacted business areas. This has included documenting performance issues in the Market Data delivery from Thomson Financial, web application hangs, Windows server resource restraints.
• Provided tactical enterprise wide resolution and strategic planning to maintain system stability
• Maintained ownership of mission critical trouble shooting tool BMC/Identify Appsight Blackbox. This is used to determine .NET application workstation and server level failures and provide defect tracking during the Development and QA cycles. I built a Repository server and the collection agent has been being rolled out to all Merrill Lynch business platforms which includes over 1200 servers and 30,000 workstations
• Provided technical support during development, QA, and release cycles to ensure available changes to increase efficiencies were met.
• Provided 24/7 on call support for 2nd and 3rd level support engineers by driving the call to bring all required teams to the issue. Reviewing troubleshooting steps and results to date, confirming results and working to determine next steps.

Confidential, New Jersey

Sr. Systems Administrator

Responsibilities:

• 2nd and 3rd Level support 24/7/365 of Windows based server initiatives
• Provided local and remote Windows 2000 / 2003 server builds and deployment in support of Client projects averaging 15 a month
• Technical lead for Branch hardware refresh and OS upgrade deployments (WIN2000 to 2003)
• Maintained ITIL, BS1500, ISO2000, Sarbanes Oxley (SOX) standards for all infrastructure events
• Highest ranked amongst team in providing phone support to helpdesk, closing the most reported server issues
• Team member supporting the transition of two Chubb Data centers from NJ into ACS data centers in Dallas and PA
• Managed and performed maintenance in the Production Data Center with > 353 Microsoft Windows based servers and 22 Lotus Notes servers
• Power and Capacity management for the Windows servers and Unix rack mount servers for Data Centers
• Provided 24/7/365 support for Windows based server issues as 2nd and 3rd level support
• Lead for Disaster Recovery and back-up exercises at SunGaurd Availability Services Disaster Recovery site and including use of VERITAS net backup and Legato
• Testing and support for Confidential ’s backup and retrieval software (TSM and ADSM)
• Increased performance as Technical lead for Branch Ethernet conversion from token ring
• Lead for a Zietel to Metastore disk array subsystem replacement
• Technical Lead and support for OS/2 to WinNT, for WinNT to Win2000 and Win2000 TO Win2003 server upgrades in the development, testing and production Datacenters.
• Planning team member for WinXP desktop roll out with primary focus on group policy and active directory
• Consistently exceeded SLA and customer service goals for Command Center phone based server support
• Worked on the team that converted the branch servers from OS/2 to WinNT, WinNT to WIN2000, Win2000 to Win2003
• Developed desktop support team to cover the Home office campus >1700 users
• Created documentation and conducted quarterly classes to provide training to support team