SUMMARY:

• Detailed Oriented, Team Player - Goal Motivated Professional with excellent work ethics
• Exceptional Statistical achievements through-out career history
• Excellent Knowledge of FDCPA Regulations, Mitigation practices for FHA/VA, FNMA, FHLMC Mortgages
• Great Skip Tracing techniques, Outstanding Collections experience, Will & Skill to learn and excel further

WORK EXPERIENCE:

Confidential

Member Solutions Specialist

Responsibilities:

• Effective and efficient specialist with duties including To maximize the collection and/or recovery of Confidential assets from delinquent accounts.
• Doing so by maintaining accurate and complete records of collection activity Completing any and all collection activity is within both Confidential policy and all relevant guidelines, analyzing, and making determination to identify and inform management of potential problems, while keeping professional demeanor with all member, employee and vendor contact.
• Initiating Member correspondence regarding delinquent accounts (Auto Loans, Personal Loans, Overdraft Savings and Checking account and Credit Card Accounts) and develops payment plans. While keeping in mind To preserve the Confidential ’s assets while monitoring and administrating the collection process for delinquent accounts.
• Contacting members with delinquent accounts by phone, electronic communication, written correspondence and take appropriate action to mitigate losses and avoid charge off balances and further losses. Analyze the financial situation of each member file and make appropriate arrangements for payment after thorough review and determination.
• Document payment arrangement that are then made with the member, follow up on required account(s) to make sure agreement is being adhered to, Disburse appropriate correspondences to member in a timely manner. Skip trace on accounts when necessary while reviewing information thru in-house resources
• Loan Documents, Member Application, Credit Report Analysis, Skip tracing tools and sites and other systems available in compliance with Confidential policies.
• Make recommendations to repossess collateral when other arrangements to bring long current are unsuccessful
• After repossession, discuss with members how to recover personal property. Develop loan collection plans by contacting members with delinquencies, Assistance with coordination of repossession activities. Thorough documentation of payment plans and diligent communication with Members. Assistance with incoming calls from Members.
• Completed the given job description and duties with exceptional verbal and written communication skills, while demonstrating Strong attention to detail and self-directed work style, sound problem-solving skills.
• Took ongoing training and attended seminars to increase knowledge of consumer loan products, services, laws and collection procedures, BSA/AML, FDCPA Laws and Other guidelines related to job duties. Highly Proficient with MS Office applications and use of database applications
• Review bankruptcy files for fees being added, & to review if agreement has rescinded or not before the discharge date. Balance the branch by running teller/ branch totals and reviewing ledger activities.
• Handle calls by Member Svc. Assist co-workers as needed and perform other duties as may be assigned by manager & asst supervisor.
• Maximize the collection recovery of Confidential assets.

Confidential, Lathrup Village, MI

Payment Solutions Representative

Responsibilities:

• Using a systematic process for identifying delinquent accounts of borrowers and follows established methods and procedures for immediately responding to delinquent situations with collection activity.
• Responsible including and not limited to the following: Investigation of fraud cases and possible legal action and collection for delinquent accounts and uncollected checks. Auditing delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.
• Coordinates with others - including personnel of service and system providers, credit card companies, credit bureaus, insurance companies, collateral protection agencies, and registry offices a program, standard procedure and process to ensure that the Confidential 's risk in lending in reduced to a certainty.
• Proceeding with actions to repossess, foreclose, and take possession of collateral security involved in delinquent loans. Conducts evaluations of collateral security and arranges for the disposition of same.
• Stays current with all provisions of the Federal and State Bankruptcy codes and regulations as well as Repossession and Collection Law.
• Representing the Confidential in court concerning legal processes connected with collection, bankruptcy, and other creditor/debtor situations.
• Attends hearings concerning bankruptcy and presents testimony on behalf of the Confidential .
• Maintains files, records, and journals to provide a chronology of collection activity for every delinquent account, and provides weekly, monthly, and quarterly reports of collection result. Recommending charge-off on non-performing accounts and thus proceeding with further procedures as deemed necessary.
• Cross train new team members join our department. Providing solutions as loan consolidation options to existing Confidential loan account members.
• Conducting foreclosure analysis & post judgment reviews on existing delinquent loan/ risk based accounts.

Confidential, Troy, MI

Loss Mitigation Specialist

Responsibilities:

• Loss mitigation works and job duties including the following and not limited to: negotiate mortgage terms for the homeowner that will prevent foreclosure.
• These new terms are typically obtained through loan modification, short sale negotiation, short refinance negotiation, deed in lieu of foreclosure, or partial claim loan or other loan work-out.
• Working on various investor portfolios such as FHA, FNMA, FHLMC, GNMA and Flagstar own accounts.
• Evaluating options to serve the same purpose, to stabilize the risk of loss.
• The different options are available to homeowners to try getting the homeowner to "perform" (pay timely) and cure the potential loss the lender/investor projects incurring through the foreclosure process.
• Effectively working in the Confidential Team under the Making Home Affordable Program Loan Modification Option.
• Thorough knowledge of the Confidential program and guidelines, familiarity with reading appraisals and analyzing mortgagor’s financial situation, credit report, income and expense statements, income documents and other documents relative to the file in question thus providing the solution best beneficial to the bank and the borrower both.