AREAS OF EXPERTISE

• Proven ability to TEMPeffectively communicate
• Excellent analytical and communication skills
• Good judgment and problem resolution abilities
• Exceptional organizational skills
• Pro - active self-starter
• Strong attention to detail and consistency
• Demonstrate excellent time management skills
• Proven ability to multi-task
• Skilled in working independently
• Train and lead staff

TECHNICAL SKILLS

• Access
• Excel
• Outlook
• PowerPoint
• Word

PROFESSIONAL EXPERIENCE

Confidential, Pittsburg, CA

Volunteer

Responsibilities:

• Serve food and assist as needed.
• Organize, set up, put away, and clean trays
• Handle cash transactions.
• Wash and clean counters and pans.

Confidential, Pleasant Hill, CA

Temporary Assignment

Responsibilities:

• Print, calculate, and post daily HMIS and FACTS Reports on the Sales board.
• Answer incoming calls and transfer to appropriate Cemetery or Funeral Directors.
• Greet new family members and direct them to conference rooms. Provide and offer coffee or water to the family members while they wait to meet with Director.
• Assist Directors as a second set of eyes when counting cash payments from family members.
• Create, print out, and place labels on candles for Vigil of Light Celebration.
• Provided Mass and Celebration information to Family Members.
• Photocopy, fax, scan, and shred documents and weighed postage as needed.
• Looked up deceased plot locations for family members and provided a map of the grounds and directions to the family members to visit their loved ones.
• Assisted with requesting work orders.
• Provided customer services to family members dat came in to the office.
• Data Entry on Pre Need and At Need Sales Reports.
• Kept lobby area clean at all times and made sure the conference rooms were cleaned after each use.
• Took payments and provided family members with receipt for Vigil of Light Celebration orders.
• Assisted staff members with special projects when needed.

Confidential, Pittsburg, CA

Sponsorship Acquisition

Responsibilities:

• Responsible for educating local businesses/community members about local woman Confidential living with rare disease Systemic Mastocytosis.
• Gather donations and acquired sponsors for gala event to halp with rare disease halped raise $6,500 in one evening.
• Organize raffles and silent auction.
• Assisted in organizing and worked to get donations and raffles to raise funds.
• Performed administrative duties, including phone calls, emails, and presentation.
• Help design and stage event gala.

Confidential, Pittsburg, CA

Personal Assistant

Responsibilities:

• Maintain a daily spreadsheet of all baseline vital signs, including blood glucose readings and communicate information to physicians.
• Coordinate and manage patient calendar, including medical appointments.
• Coordinate, schedule, and transfer patient to all medical appointments.
• Cook and prepare meals, and feed patient.
• Arrange medicines to be taken on schedule and administer medications upon physician's orders.
• Monitor patient and notify physicians of health changes.
• Communicate directly to physicians, directors, nurses and other staff.
• Stay in contact with physician and report any medical changes, physical changes, or questions.
• Assist patient with everyday personal hygiene needs.
• Make beds and change linen daily.
• Engage patient in physical therapy prescribed by physician.

Confidential, Irving, TX

Business Owner and Independent Distributor

Responsibilities:

• Manage, marketing and sales campaign budget goals and results.
• Make, and schedule, bookings, cold calls and customer care calls to clients.
• Hold boutiques, events, and fundraisers for charities.
• Conduct jewelry Home Shows and halp women create and customize their own style.
• Conduct networking, speaking, presentations, and training in the Bay Area.

Confidential, Alamo, CA

Various Temporary Assignments

Responsibilities:

• Maintained a 24 turnaround in Data Entry for legal documents for a Construction Firm.
• Answer, take messages, and transfer phone calls to appropriate personnel.
• Photocopy documents for Management and assisted management with special projects.
• Maintain information in systems, update files, and shared drives.
• Performed switchboard duties and customer service.

Confidential

Administrative Assistant I

Responsibilities:

• Provided Administrative Support to SVP and VP and directly reported to Managers and supported the entire Consumer Collections Department of 100.
• Maintained a high degree of confidentiality of all corporate, personnel, and research matters.
• Tracked, scheduled, document preparation, and managed daily attendance, calendars, annual vacation records, Payroll and Timecards of approximately 100 staff employees.
• Coordinate meetings, domestic travel and lodging arrangements.
• Calculate, produce, generate, submit and maintain all Personnel Employee files, documents records, Personnel Action - Change forms, Employee reviews.
• Process monthly expense reports reflecting supporting documents and budget code indexes.
• Prepare, produce and maintain a 24-hour turnaround of invoices, reports, letters, financial statements, legal collection correspondences and purchase requisition.
• Demonstrate strategic critical and analytical thinking skills with the ability to drive accurate. performance of given tasks. Support and recommend training manuals and procedural policy changes accordingly.
• Administer and control budgets with ongoing analysis review for contracts, equipment and supplies. Ordering and budgeting office supplies.
• Provided back-up support to other administrative team during absences or high volume workloads.
• Greet all visitors, receive packages, direct visitors and clients to the area they needed to go.

Confidential, Novato, CA

Marketing Administrator/Distribution Coordinator &Senior Policy Typist

Responsibilities:

• Work with Home Office Regulatory affairs and various States’ Department of Insurance to Investigate and resolve agent’s licensing and contractual issues.
• Work with managers and brokers/producers to ensure proper handling of agency contracts.
• Ensure dat agency contracts and agency file documentations comply with the state codes.
• Assisting other field offices with the proper licensing and appointments of their brokers/producer in California, Hawaii, and Nevada.
• Co-ordination and communication of all changes to appropriate field offices personnel. Researched localizing programs and made decisions and recommendations for changes.
• Order reports review and record information.
• Index all application quotes into system and assist other field offices with clearance and rates to ensure proper application processing.
• File, type, assemble all Commercial Lines, Excess Specialty Lines, Workers ’ Compensation and Cancellation policies, assist in other departments and maintained a 2-day turnaround in processing policies. Supervise and train staff members on policy procedures and perform quality checks.
• Adapts to a new policy procedure to ensure proper processing and ability to plan, organize, and coordinate activities for major events.