SUMMARY:

• Experienced with over 19 years of business management and technical leadership, focused on software development and client implementations within professional/consulting services and product engineering organizations, have lead numerous software delivery teams, managed revenues streams up $50 million plus.
• Implementation management experiences range from collective management of up to 40 plus simultaneous projects/client engagements which support P&L in millions across numerous business technologies to include biotechnology/EDC systems, Digitalization Initiatives, Clinical Data Warehouse and Analytics Applications, healthcare/CTMS (Clinical Trial Management Systems) applications, life sciences/medical device Part 11 Applications - workflow/manufacturing systems, financial services/web applications, utilities/EBPP applications, and telecommunications - enterprise billing applications.
• Professional experiences with account and project management range from small/medium businesses to Confidential 100 corporations.
• 23 Years Overall Experience - 19+ years IT/Software Professional/Consulting Services Management
• Managing Client Engagement P&L up to $50 million +
• Complex Web Applications Development and Integration Experiences
• Oracle OMCS and BMCS - Supporting eClinical and Data Warehouse applications
• SaaS Cloud Computing Management and Support
• Biotechnology/Med Device Cloud Based solutions & implementations
• FDA Part 11 Compliance Applications, Clinical Data Warehousing Solutions
• Clinical Research analytics platforms/solutions in Cloud
• Data Loss Protection Application Architecture
• Network Securities Experience
• SDLC Processes, Project Management Methodologies
• Contract Negotiation Experience Working with Confidential 500 Corporations
• Directed Multiple Enterprise Wide Services Delivery Engagements
• Manufacturing Software Implementations
• Mobile Application Development
• Focused Solutions for Telecommunications, Healthcare, Utilities, Life Sciences/Medical Device, and Financial Verticals
• Sales Support for Domestic and International Opportunities
• Client Relationships with some of the Top Confidential 100 Companies
• Thought leader providing experiences across multiple verticals
• Onshore and offshore development management

WORK EXPERIENCES:

Confidential, Boston, MA

Executive Manager Products

Responsibilities:

• Leading product innovation within Confidential 's Accelerated R&D Services teams combining capabilities across strategy, consulting, digital, technology and operations.
• Managing a global product development effort which supports the analytics of combined clinical, operational, safety, and regulatory data.
• Managed services application development and support on Oracle’s BMCS (Bare Metal Cloud Service) as well as Oracle’s OMCS (Oracle Managed Cloud Services)
• Regulatory environment, cloud based applications on Oracle Managed Cloud Services (OMCS) and Bare Metal Cloud Service (BMC), DMW/LSH Oracle application integration and development with Confidential Life Sciences Cloud platform
• Managing global delivery teams in onshore/offshore - US, EU, and India (Bangalore)
• Responsible for supporting client retention, business relationships with key client contacts
• Supporting hosted SaaS based cloud web applications and complex integrations for batch and real-time web services calls
• Strategy planning and development for 3-year product vision and assessing maturity curve within industry for software application and managed service offerings
• Sales support and bid defense - supporting the business development organization, RFI and RFP
• Consulting and client management as well as supporting industry conferences such as DIA, Phuse, & SCDM
• Managing release cycles and supporting client delivery teams and client support
• SQL, NoSQL, Oracle, Hadoop, data warehousing and analytics platform solutions
• Solution planning with integrated 3rd party systems i.e. JReview, Spotfire, SAS, R, Rave, Inform etc.
• Managing partnerships across software solution providers and 3rd party vendors

Confidential, Beverly, MA

Associate Partner - Consulting Delivery

Responsibilities:

• Business and operational management of key pharmaceutical accounts in the New England area, responsible for P&L and overall client satisfaction.
• Partnered up with the sales team to drive new and reoccurring revenue streams.
• Focused on messaging of the proven methodology, trained and certified consultants, and enabling technologies which empowers our clients to improve overall requirements gathering and better align with the business goals.

Confidential, Cambridge, MA

Director Client Software Applications Delivery/Consulting

Responsibilities:

• Providing Biotechnology solutions for Electronic Data Capture (EDC) Studies - complete system solutions for integrated care, EHR adapters, CTMS integrations, and ePRO implementations
• Working with Platform development teams to further enhance the next generation 3.x EDC Platform, Mobile Applications - ePRO, and Analytics Reporting systems
• Hosted SaaS Project Deployments - Java Web Applications on AWS (Amazon Web Servcies) Cloud
• IT solutions for software, hardware, and network architecture
• Performance tuning of web applications and architecting solutions
• Responsible for delivering and managing client projects (40+ active projects at any given time) with regularly scheduled releases in production LIVE. Includes new releases as well as follow-up work orders for change management
• Directing and managing teams totaling 70 plus resources across technical project managers, developers, SQA, and business analysts (North America and India)
• Managing and mentoring 4 - 6 direct line managers/reports
• Managing Dev and BA teams from functional and department utilization measurements and accountability
• Executive senior management reporting and communications
• Sales support, bid defense, RFI/RFP support
• Liaison with client and technical project management teams (CPM/TPM), business analyst, SQA, production services, Data Management, and engineering teams
• Account management and P&L responsibilities for the client delivery projects; project revenues are in the millions

Confidential, Boston, MA

Vice President Consulting Services

Responsibilities:

• Managed P&L for consulting revenues of $3 - 5 million per year
• Maximizestaff utilization and billable hours for resource team of 15 to 20 persons - maintained a minimum of 70% allocation of all head count to be client billable
• Maintained 4 consecutive quarters of net profit margins equal to or greater than 40%
• Deliver the highest degree of 24/7 support and services to meet and exceed client expectations
• On-time and on-budget delivery of products and services to all clients - managed 4 - 7 projects/clients simultaneously (J&J (Cordis, BWI, Ethicon Endo), LRM, SJM, Blueslate, SNI, SNE, Medtronic, CR Bard and Orthofix)
• Delivery of account by account profitability on projects and services - recognized for maintaining above 40% margin numbers on J&J project for 2011
• Supported and implemented 6 new clients on the enLabel IPM SaaS Cloud Computing Offerings - each client represented 65% margins on the SaaS deployments
• .Net Web Applications on SaaS environments
• Bi-weekly Project PMPR (Project Management Progress Reports)
• Weekly quality reports
• Weekly staff utilization and billable reports
• Monthly revenue forecasts
• Quarterly and Yearly organizational chart and resource projections, budgets

Sales/Business Support

Confidential

Responsibilities:

• Day-to-day management and responsibility for the Consulting Services and Operations teams accounting for 15 to 20 persons
• Responsibility to maximize the productivity of individuals and team - Set, monitor and report on metrics of productivity
• Recruit, hire,fire if necessary, measure performance, and quarterly reviews of everyone in consulting servicesand operations teams

IT and Infrastructure Support

Confidential

Responsibilities:

• Managed all internal applications and support programs i.e. network, ISP, MS Office, servers, storage devices, Telecom, etc.
• SaaS on AWS (Amazon Web Services) cloud environment support, VM support
• Data migration support
• Production LIVE systems
• Dev and Test environment support
• Helpdesk and client call center

Director Consulting Services

Confidential

Responsibilities:

• Reported to the CEO was responsible for all client relationships and management of Consulting Services department which consists of .net deployments, tech support, quality assurance, documentation, and domain expert teams.
• Managed and ensured the profitability margins for all client projects and engagements.
• Key project management responsibilities in the Life Sciences/Medical Device vertical included Johnson and Johnson (BWI and Cordis), St. Jude Medical, Covidien, Smith and Nephew, Medtronic, MTD, Stryker, DSM, ConvaTec, Orthofix, and Exactech.
• Responsible for the leadership and management of project teams consisting of project managers, architects, developers, QA analysts, business analyst, documentation consultants, domain experts, and administration teams on a day-to-day basis.
• Maintained highly profitable Consulting Services organization with billable utilization rates averaging 80% and above, focusing on profit margins for Consulting Services offerings and structuring pricing matrixes for Consulting Services opportunities to ensure Target 51 goals.

Confidential, Waltham, MA

Director of Professional Services

Responsibilities:

• Client satisfaction focused; for twelve months visited all key target accounts to better understand client needs, gathered information, and made recommendations to increase client satisfaction. Actively managed projects to learn and improve the current implementation process.
• Started Education Services team and created viable training team that can create and maintain training curriculums for all available products. With continuous effort and leadership, grew the training team to be able to expand the modes of training from your typical on-site face-to-face training, to webinar training, to self-paced eLearning offerings.
• Expanded the capabilities of the tech support team, added resources and improved overall support and client satisfaction. Added tech support offering to 24X7, which allowed for increased maintenance revenue dollars.
• Added experienced resources to the implementation teams to increase quality of deployments, providing additional cross training for deployment resources on a weekly basis to increase the quality of client deployments.
• Collectively implemented a new initiative to regionalize the managing consultants to support North America accounts by delivering quicker more cost-effective service. Implemented process changes to ensure managing consultants had responsibilities of pre-sales support, client management, and project implementations.
• Focused on achieving 100% client satisfaction while maintaining profit margin goals of 38% on all professional services SOWs. Key areas where we focused to achieve this were pre-sales support, channel sales support, enterprise deal support, implementations process improvements, ownership of project level P&L, billable utilization of resources, PS team mentoring, engineering support, and consistency of overall communications to clients and internal teams.

Confidential, Natick, MA

Global Services Group Practice Manager

Responsibilities:

• Emphasized on continually implementing and improving processes and procedures to improve overall delivery success measured in time, quality, and cost and client satisfaction.
• Oversaw efforts in resource management to balance the use of resources to maximize utilization, minimized risk and optimized effective delivery costs.
• Client responsibilities included segments of APAC, LACA and domestic west coast accounts.
• Fostered client relationships with executive management teams across multiple clients and grew sales opportunities for future pipeline work enabling and ensuring the Confidential growth within the Self-Service department.
• Supported pre-sales efforts from the services department to support and close deals that range in sizes from $500k to $6 million plus license and services deals.
• Oversaw efforts in the sales campaigns to demonstrate delivery capability to clients through leading the overall solution design, program shaping, and business case creation.
• Supported business development activities through project scoping, providing cost and effort estimates for the sales organization, and participating in pre-sales prospect engagements and opportunities.

Project Director

Confidential

Responsibilities:

• Duties included project planning, defining functional requirements, development, testing, and implementation of consolidated billing applications in addition to allocating, scheduled and monitored available resources to ensure the timely completion of all projects and the resolution of problems.
• Responsible for preparation and monitoring of budgets and participation in establishing resource priorities and plans
• Responsibilities to include working with the presales cycle - team and provide project estimates and explanation of software development lifecycle to our clients, cost negotiations, client management, writing and overseeing the requirements documentation, the project plan, engagement document, formulating the statement of work contracts, and managing the development, testing, and implementation/integration of the projects into the client production environments.