Front Desk Supervisor Resume

PROFESSIONAL SUMMARY:

Hospitality Supervisor focused on driving company growth and revenue in fast - paced and competitive climates. Flexible problem solver with a positive attitude.

SKILL:

Guest services

Staff

Skilled wait staff

Inventory management systems

Hospitality background

Front desk experience

Natural leader

Passion for customer satisfaction

Managing classroom for diverse populations

Positive learning environment

Conflict resolution techniques

Strong work ethic

Food service background

Hotel operations and management

Five-star hotel experience

Guest satisfaction specialist

Opera knowledge

EXPERIENCE:

Confidential

Front Desk Supervisor

Responsibilities:

Resolved service-related problems in a timely manner.
Updated team members about changes in hotel products, services, pricing and policies.
Trained and mentored all new members of the guest service team.
Greeted and welcomed all hotel guests with a smile.
Computed bills, collected payments and made change for guests.
Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Confidential

Food and Beverage Supervisor

Responsibilities:

Assisted in maintaining preparation and service areas in a sanitary condition.
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
Cleaned and inspected galley equipment, kitchen appliances, and work areas.
Trained server staff on proper use of equipment, food handling, and portion sizing.
Responsible for coordination of up to 8 servers in restaurant with capacity of 75.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
Helped with preparation, set-up, and service for catering events.
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
Kept dining room and kitchen area clean by performing cleaning and laundry duties.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Confidential

Substitute Teacher

Responsibilities:

Successfully improved student participation in the classroom through integration of creative role-playing exercises.
Implemented reading and writing workshops to increase student literacy and support school reading programs.
Assisted in developing student-led after-school tutoring program to teach under-privileged students.
Modified the general curriculum for special-needs students based upon a variety of instructional techniques and technologies.
Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with San Jose Unified District regulations and Board of goals.
Enforced the Buddy System mentoring program between K and 5th grade students, increasing student development and enthusiasm for learning.
Developed and taught lessons on children's books, poems, and themes to promote student interest.
Consistently received positive teacher evaluations from students.
Met with parents to resolve conflicting al priorities and issues.

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