SUMMARY:

• Subject matter expert for all aspects of Data Center Operations including mechanical, electrical, and plumbing supporting utilities
• Managing Data Centers for a Confidential 200 company
• CDCMP Certified
• Experienced in leading/supervising technical and operational teams
• Extensive project experience in data center:
• Remediation
• Closure
• New construction
• Colocation
• Disaster Recovery

WORK EXPERIENCE:

Confidential, Thousand Oaks, CA

Data Center Manager

Responsibilities:

• Managed multiple data center shutdown projects per year to support building electrical maintenance.
• Design hardware placement in data centers and determine kW density of cabinets based on hardware and potential growth.
• Created Visio and Excel documents to outline cabinet circuits and hardware wattage to support circuit sizing. Factored in contiguous space for like technology growth
• Lead design effort on infrastructure cabling, pathways, and processes for operational patching
• Worked with vendors to deploy advanced infrastructure solutions for patch panels, remote enabled power strips, barcoded cabling, temperature/humidity sensors, network cable testing, and the cleaning of fiber cabling.
• Oversaw entire operations and trained/supervised contractors on quality of installations, decommissions, networking, remote access configuration, shipping servers, storage devices, network devices, and other equipment.
• Managed project coordination, client follow - up, documentation, and writing a Standard Operating Procedure (SOP).
• Performed quality auditing of all DCO work to ensure adherence to documented procedures.
• Created metrics for Data Center cooling, UPS capacity, work order quality, SLA, and compliance.
• Reviewed project’s infrastructure requests and managed data center capacity
• Architect of Confidential ’s Data Center Environmental Monitoring System (EMS) solution
• Evaluated multiple solutions with real world testing to identify the correct solution for a global implementation.
• Set global standards for environmental set points, alarming thresholds, periodic review, and implementation standards.
• Authored an SOP for system deployment, operations, and system testing.
• Architect of Confidential ' Data Center Infrastructure Management (DCIM) solution
• Created custom data model inside Cormant CS to apply to all of Confidential 's global data center sites. Defined what DCO will track for every type of device in the DCIM, including cables, patch panels, MEP equipment, ports, power strips, rack-mounted devices, data centers, sites, buildings, etc. Also defined what fields DCO will track through eventual integration with other systems.
• Manage data center access and ensuring SOX Compliance
• Rewrote Confidential 's data center access SOP to simplify and clarify requirements of personnel working in Confidential 's data centers.
• Reviewed/approved data center access and escort requests in accordance with SOX guidelines.
• Authored the data center service catalog in “Service Now ” Infrastructure Management System (ISM) application
• Authored the requirements and design of Confidential 's most advanced service catalog in the “Service Now ” ISM platform. Implemented catalog items for installation, de-installation, cabling, and misc. service requests.
• Worked with the ISM team to ensure the developed solution met the documented requirements.
• Ensured extensive testing was performed by DCO team in coordination & conjunction with the ISM team.

Confidential, Simi Valley, CA

End User Information Systems Support

Responsibilities:

• Maintained the support on local computers, servers, printers and network devices
• Deployed a refresh from XP to Vista
• Managed the local Windows 2003 servers and storage
• Deployed third party software for backups to shared infrastructure
• Supported all upgrades for applications and hardware firmware
• Managed the LAN and WAN environment as well as hardware support

Confidential, Simi Valley, CA

Mobile Electronics Supervisor

Responsibilities:

• Managed the local mobile installation, mobile electronics, and camera departments
• Managed budgets and schedules for all employees within my departments
• Developed core team goals, directions, and held bi-weekly meetings to support the teams needs
• Lead mobile electronics installer
• Mobile Electronics Certified Professional - Advanced Certified
• Maintained the schedule for projects and staffing
• Installed, diagnosed, supported all low voltage electronic systems

Confidential, CA

Service Department Manager/Computer Systems Support

Responsibilities:

• Manage computer systems for point of sale, sales, parts, service, and security
• Provide system support on all department specific platforms
• Ensured systems were compliant with current updates on all applications and systems for security and performance
• Designed and implemented the LAN network within the facility
• Service Department Manager
• Managed the service team for customer and warranty work
• Worked with vendors to provide product support, service, and delivery
• Implemented a queue based system for work orders
• Lead technician for low voltage diagnostics