Marketing Associate Resume

TECHNICAL SKILLS:

SKILLS: Email Marketing; Mobile App Acquisition and Engagement; User Success and Customer Service; Social Media Strategy; Content StrategyMultilingual (Khmer and English)

TOOLS: Google Analytics; Sailthru; Localytics; Tune Mobile App Tracking; Zendesk; Jira; Sprout Social; WordPress; Microsoft Office; Facebook, Twitter, Instagram, Google+, Tumblr; App Annie, Tableau, Parse.ly, Asana, iTunes Connect, Google Play Console, and TypeForm

EXPERIENCE:

Confidential

Marketing Associate

Responsibilities:

Develop, test and optimize traffic acquisition strategies
Drive more than 500K monthly visits through email
Write and publish marketing content, driving 1.5M monthly PVs
Manage social media marketing campaigns
Work with product and design to create marketing assets
Monitor competitor activity and market trends
Create all descriptions and sales messaging for mobile apps
Spearhead mobile app messaging campaigns for sales, acquiring 600+ monthly installs

Confidential

Community and Marketing Intern

Responsibilities:

Assisted in social media campaign launches
Researched timely events and industry trends for social media
Identified sensitive feedback and triage issues to appropriate teams
Troubleshoot technical issues with customers and worked with engineering to find a solution
Examined keywords, mobile apps, customer service, and reviews for app store optimization

Confidential

Recreation Assistant

Responsibilities:

Publicized activities for patients by posting calendars, making announcements, and reaching out to patients in person
Facilitated recreation programs for individuals of all cognitive and physical abilities based on patient interests preferences and life history
Assessed patients to understand their needs and interests as well as to improve customer service

Confidential

Social Services Coordinator Intern

Responsibilities:

Referred people suffering from homelessness to supportive services
Researched and maintained information on community resources
Reached out to local agencies and service providers
Educated clients how to access the Internet and basic computer skills
Trained and managed volunteers to interact and help clients

Confidential

Health Education Intern and Wellness Coach

Responsibilities:

Promoted health services in classes, meetings, outreach events, and social media
Conducted data analysis of participants and wellness counselors
Produced graphs and charts of program’s progress
Created outreach surveys and member reviews

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