Change Manager Resume

SUMMARY:

A solid understanding of how people go through a change and the change process
Experience and knowledge of change management principles, methodologies and tools
Exceptional communication skills, both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Forward looking with a holistic approach
Organized with a natural inclination for planning strategy and tactics
Problem solving and root cause identification skills
Able to work effectively at all levels in an organization
Must be a team player and able to work collaboratively with and through others
Acute business acumen and understanding of organizational issues and challenges
Familiarity with project management approaches, tools and phases of the project lifecycle
Experience with large - scale organizational change efforts
Change management certification or designation desired

PROFESSIONAL EXPERIENCE:

Change Manager

Confidential

Responsibilities:

Apply a structured methodology and lead change management activities
Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
Complete change management assessments
Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
Define and measure success metrics and monitor change progress
Support organizational design and definition of roles and responsibilities
Support communication efforts
Support the design, development, delivery and management of communications.
Support and engage senior leaders
Coach managers and supervisors
Engage and communicate change to end user community
Assess the change impact
Conduct impact analyses, assess change readiness and identify key stakeholders.
Identify, analyze and prepare risk mitigation tactics
Identify and manage anticipated resistance
Coordinate efforts with other specialists
Track and report issues
Manage stakeholders
Support training efforts
Provide input, document requirements and support the design and delivery of training programs.
Consult and coach project teams
Evaluate and ensure user readiness