SUMMARY:

• Certified Scrum Master (CSM) and highly accomplished IT leader with more than 14 years of success optimizing systems and infrastructure performance for clients spanning the globe.
• Diverse and extensive hands - on technology skillset and expertise creating a go-to resource for handling the toughest IT challenges.
• Gifted project manager with repeated success guiding initiatives such as Azure Infrastructure Migration, ERP implementations, Web portal implementations, modernizations, and migrations.
• Credited with the development and implementation of n-tiered enterprise-wide application development projects, e-commerce sites, and more.
• Mastery of Agile principles with an ability to adapt frameworks and methodologies to fit the demands of each project.
• Depth knowledge of the Azure computing platform, its many services and dimensions of scalability including but not limited to: Azure Storage, Virtual Network, Compute, Premium Storage, Load Balancing, ARM templates for Azure Orchestration, Network Watcher, Operation analytics, Azure SQL, Traffic Manager, Azure Site Recovery, Azure Active Directory.
• Demonstrated skill for building and directing large teams of direct reports and cross-functional teams that are often remotely dispersed while executing complex projects. Talented communicator and negotiator; adept at forging and strengthening relationships across all organizational levels to create a unified vision for success and drive cohesive, strategic operations.

EXPERTISE AREA:

Large - Scale Azure Cloud Program Management

Business Analysis & Solutions Transformation

Data warehousing and Master Data Management

Release Management

Strategic Planning & Execution

Network & Systems Security

Budget Management

Team Building & Leadership

Cross-Team Collaboration

Client & Vendor Management

Executive Briefing

TECHNICAL PROFICIENCIES & EXPERTISE:

Incident Management: OTRS, HP Application Lifecycle Management (HP ALM) V1.0, IBM ClearQuest (CQ) V8.01, ServiceNow, Confidential Visual Studio Online (VSO), OneITVSO, TFS and Jira

CRM Solution: Salesforce, Siebel (Siebel Public CRM, Siebel Healthcare, Siebel CRM Customer Order Management, Siebel Telecom, Siebel Sales Analytics, Siebel Contracts, Siebel Public Sector eService) V8.0, SAP Customer Relationship Management (CRM) V7.0, SAP Supply Chain Management (SCM), IBM InfoSphere Master Data Management V10.1., SAP Governance, Risk and Compliance (GRC) Solutions, SAP Configure, Price, Quote (CPQ) on Hybris, Salesforce CPQ.

Project Management: MS Project 2013 (v15.0), MS Office365, and SharePoint365.

Compliance: Sarbanes-Oxley Act (SOX), Health Insurance Portability & Accountability Act (HIPPA), Payment Card Industry Data Security Standard (PCI DSS), Federal Information Security Management Act (FISMA).

Data Warehouse: Informatica 6.1.2, IBM InfoSphere DataStage V8.5.0.1, Confidential Power BI.

Database: DB2, Oracle and SQL Server.

Azure and AWS: Public, Private & Hybrid Models, IaaS & PaaS models, Resources & Resource Groups, App Services, SQL Databases, Storage, Virtual Machines, Virtual Network, Load Balancers, Azure Marketplace & Active Directory, Monitoring, PowerShell, Cloud Infrastructure Management.

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Account Manager

Responsibilities:

• Customized company solutions and coordinate the necessary solutions to create request for proposal (RFP) that suit prospect's needs and expectations.
• Responsible for all proposal development steps: kick-off meetings, proposal outline, schedule, writer assignments, document design, translation, editing, graphics, RFP compliance, publishing, document submission. Also Led all meetings and reviews in proposal development process and successfully executed, presented and submitted.

Confidential, Seattle, WA

Technical Program & Operations Management/Scrum Master

Responsibilities:

• Brought onboard to support an array of global IT services in a senior leadership and program management capacity.
• Key areas serviced include networking, infrastructure support, data center, helpdesk, and SAP Basis L4 support.
• Utilize technology expertise to continually identify emerging business needs and tailor IT solutions to meet the requirements of over 10,500 users spread across the US infrastructure to optimize operational performance.
• Leverage powerful vendor relationships to strategically negotiate improved services in an ongoing effort for continuous improvement.
• Driving force behind global teams of up to 10 direct/indirect reports including recruitment, training, planning & assigning workflow, controlling workloads, defining project deliverables, and ensuring policy compliance.
• Delivered more than 60% in cost savings by directing a highly successful virtualization project that turned 15+ servers into 5 servers supporting the entire west region that significantly reduced the carbon footprint.
• Successfully orchestrated the migration of the SAP BASIS infrastructure to the Confidential Azure platform.
• Assumed lead point for the OneIT VSO (TFS) consolidation and migration project.
• Netted exceptional performance improvements and significantly reduced the maintenance efforts expended by the engineering staff while integrating it with Power BI for more efficient and accurate real-time reporting.

Scrum Master

Confidential

Responsibilities:

• Lead daily stand-ups and scrum ceremonies for 3 scrum development teams and one operations team in cloud space. Work closely with product owner & business stakeholders in maintaining & prioritizing the release backlog.
• Protect development team from over-commitment, manage backlog, prioritize resolution of defects/bugs, outside distractions, impediments or team conflicts to meet the sprint goals and deliverables, provide escalation management, anticipate and make tradeoffs, and balance business needs against technical constraints.
• Support team to provide transparency on Sprint progress through VSO and PowerBI Dashboards, tools and continuous improvement increasing the productivity of Scrum teams by 35% and the quality of deliverables by 22%.
• Rack, analyze, and communicate team status using Agile metrics including burn-up charts, velocity, effort, and sprint progress. Create and present status/metrics information to key stakeholders to ensure transparency.
• Organize and facilitate Scrum events such as grooming & prioritization, review, retro, planning, and preparation for inception.
• Act as a change agent identifying ways to improve processes and remove bottlenecks to systematically improve value delivery to clients. Demonstrated skill for enforcing team change.
• Employ mastery of Agile techniques including User Stories, TDD, Continuous Integration, Continuous Testing, Pairing, and Automated Testing.
• Continually evaluate existing processes/procedures. Drive process improvement and adoption of best practices (processes, tools, etc.) to improve team efficiency and effectiveness.
• Plan and implement SAP system upgrades and maintenance (hot packages, Transport & SQL/kernel upgrades).
• Communicate release details/schedules to Business Units, Project Management, and the Confidential IT staff.
• Participate in the establishment on an automated DevOps release management pipeline which delivers tooling for next generation application development efforts (the Dev) and on-going production operations (the Ops). Cultivate a Continuous Integration/Continuous Delivery mind set.
• Lead major deployments to the production environment and expertly ad teams with troubleshooting release issues in addition to conducting post-release reviews of major releases and ensuring lessons learned are applied to subsequent releases.
• Developed and executed a release plan and proactively mitigated risks for the entire SAP landscape and managed the quarterly and monthly release for SAP Basis.

Confidential, Olympia, WA

IT Operations Manager/Scrum Master

Responsibilities:

• Effectively designed and implemented MC-Track to serve as the go-to resource for managed care stakeholders to aid them in adapting to heightened compliance standards and key performance metrics expected of delivery systems.
• To date, approximately 80% of Medicaid enrollees are handled through managed care delivery systems.
• Provide escalation management in catastrophic IT outages for customers. Deliver case management services to ensure bugs, patches, error codes, security vulnerabilities, and incorrect configurations are resolved quickly and efficiently.

Confidential, Atlanta, GA

Technical Program Manager/Delivery Manager

Responsibilities:

• Conducted detailed analyses and scaled up production by 35% in just 9 months on key product lines.
• Drove strategic initiatives involving business process automation, ERP systems implementations, and single-handedly transformed data analysis and management across IBM products.

Confidential

Senior Consultant (CRM)/Quality Assurance/Operations Management/Data Management

Responsibilities:

• Implemented CRM solutions and acted as the single catalyst and creative spark for transforming data analysis and management for engineering of a major UK legal firm's products.
• The efforts accelerated the failure analysis process and was instrumental in adding 20% more annual revenues for an over $35M product portfolio.
• Received acclaim and recognition for "Restlessly Reinvent Confidential and Ourselves" and "Put the Client first".
• Architected futuristic software prototypes and designed products that delivered exceptional business value.