Crew member Resume

PROFESSIONAL EXPERIENCE:

Confidential, Ellenton, FL

Crew member

Responsibilities:

Confidential, Ellenton, FL

Stylist

Responsibilities:

Confidential, Bradenton, FL

Hostess

Responsibilities:

Seating arrangements, greeting, cleaning menus, rolling silverware, cleaning, folding kid’s menus.

Confidential

Customer Care Supervisor

Responsibilities:

Answering highly escalated phone calls regarding service calls for furnaces, air conditioners, and water heaters; complicated billing issues from protection plans and chargeable service calls; sending and receiving emails from field managers about technicians or installers quality of work; investigating accounts and finding first call solutions for customers; also sending service request forms to appliance team for appliance calls for those customers with appliance coverage; scheduling maintenance and service appointments for furnaces, air conditioners, and water heaters.
Computer systems used daily (CLARIFY, Talasien, DEBE, notepad, calculater, outlook email)