SUMMARY:

• Aspiring for a senior position in Client Servicing/Operations where excellent business experience and education is required to assist the company in the accomplishment of its goals
• An Accomplished professional with over 11 years of comprehensive and cross - cultural experience in Operations, Client Servicing, Human Resource Management, Training & Development, Lead Generation, Performance Management, Employee Relations, and General Administration.
• Competent Strategic HR & Business Management Professional committed towards growth of staff in organizations in diverse industries with rich experience in Talent Management, HR Operations, Headhunting and Strategic Planning.
• Effective hiring, management, deployment and development of top-notch talent at supervisory, staff and field levels.
• Fully familiar with budgeting, operating efficiencies, contract administration, executive reporting, accurate documentation and cost reductions.
• Proven track record of managing day-to-day HR functions from inception to conclusion, including planning telephonic interview, sourcing, screening and short-listing of candidates.
• Renowned for implementing full recruitment cycle, in particular contract preparation, for ensuring that there’s no dependency & discrepancy amongst the teams and adheres to policies and processes.
• Proficient as an influence manager and change agent in providing and supporting all types of operations delivery, human resource management & facilitating solutions for smooth running of business.

AREAS OF STRENGTH INCLUDES:

Client Servicing

Negotiation Expertise

Client Management

End - to-end Recruitment

Sourcing, Screening & Short-Listing

Time Management

Induction Program

Staff Retention

Employee Relations

Employee Engagement initiatives

Disciplinary Matters

Performance Management

Joining Formalities

Diversity Hiring

Building Referral Networks

Applicant Tracking System

EMPLOYMENT HISTORY:

Human Resource-Generalist

Confidential

Responsibilities:

• Responsible for maintaining ongoing relationships with employment clients to ensure the selection of the most qualified candidates
• Conducting employee onboarding and help plan training & development.
• Maintain employee files and records in electronic and paper form
• Assist in talent acquisition and recruitment processes
• Responsible for 360 recruitment cycle.

Human Resource - Lead

Confidential

Responsibilities:

• Implement effective HR policies to ensure all practices are in compliance with labor and employment regulations.
• Develop targeted outreach recruitment programs to recruit more minorities and meet affirmative action requirements.
• Develop user friendly application forms and questionnaires to be used by the organization during staff recruitment and interviewing.
• Drive employee engagement and related activities like 1-O-1, Skip Level meetings.
• Organize Rewards & Recognition (R&R) activities at regular intervals i.e. monthly, quarterly & annually.
• Training Needs Identification (TNI) on basis of Performance Appraisals & interaction with Confidential 's
• Manage the performance appraisal process, coordinating with the Confidential .
• Carry out employee's confirmation process / increment/ promotion related activities.
• Performing quarterly analysis of the exits & taking corrective actions based on the reasons.
• Give key inputs and to have an efficient MIS & reporting structure for the management.
• Arbitrate employee disputes in collaboration with the legal department.

Client Servicing Manager

Confidential

Responsibilities:

• Manage complete recruitment life cycle for sourcing the best talent from diverse sources after identification of work force requirements.
• Screen & Identify abilities, skills required according to job specifications and short-listing suitable job applications.
• Responsibility for training all the on-board clients of Confidential, train them through the entire product and to aid search their required profiles.
• Conduct onsite, online and web trainings for the clients depending upon their requirements.
• Responsible for in-house training for all new joiners under sales or client servicing.
• Conduct certification tests for all the new joiners in the organization.
• Periodically organize team events, cultural events as a part of employee engagement.
• Enhance understanding of HR policies and processes; conduct sessions, trainings and audits for the same.

Human Resource Administrator

Confidential

Responsibilities:

• Responsible for induction program of the new joiners.
• Handle joining formalities of new incumbents & ensure they fill out & sign documents such as PF forms, ESI forms, etc.
• Conduct & co-ordinate with the Departmental Heads/Line Managers to ensure the effectiveness of the Orientation Program.
• Coordinate the training programs - both internal & external.
• Manage travel policy & training expenses record of employees.
• Salary negotiations & settlement with new joinees.
• Prepare HR Reports and Presentation like Manpower Reports, Over Time and Late Coming Reports, Absenteeism Reports of the Employee.
• Ensure timely disbursements of salaries & distribution of pay slips to the employees.