Training and Server Manager Resume San Francisco, CA - Hire IT People

SUMMARY:

Versatile leader, manager, and trainer of a large and diverse staff.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Training and Server Manager

Responsibilities:

Recruit, hire, and train new employees for all hourly departments.
Mentor, coach, and train servers, hosts, bartenders, and floor/operation managers through full - day training shifts, pre and post shift meetings, instructional five-minute full-staff meetings, assignments - evaluations, and shift evaluations.
Conduct daily role-plays with staff to listen to their guest greet, sales recommendations, rewards club pitch and ordering techniques in order to improve and fine tune their technique.
This creates a culture of practice and growth and initiates good habits that ensure consistency and high performance.
Write accurate and realistic projections and forecasts, consistently saving labor costs and improving the potential for sales.
Write efficient and accurate schedules for all (seasonally ranging from 125 to 175 employees) FOH (front of house) positions, satisfying both employee approval/availabilities, and the needs of business.
My schedules regularly beat budgeted labor during low sales periods and maximize sales potential (through heavy staffing of sales positions) during busy periods.
Created product knowledge memorization guides (implementing mnemonic devices, acronyms, proper flash card techniques, and suggestions for research) for new employees that increased the pass rate and retention of new employees.
Revamped and rewrote existing “ Confidential ” (POS training guide) to combine technical training together with operational day-to-day situations (uncommon modifications or guest requests, situations in which to up-sell, the techniques of repeating orders and writing them down efficiently, crossing items out when at terminal and double checking their work).
Revamped and implemented a “ten minute ticker” (10 minute server evaluation) through the observation of their greet and sales techniques during a table approach. Trained each manager on how to evaluate if servers are recommending the rewards club card, recommending drinks that come with a souvenir glass, recommending the ideal food cost and high margin items. After the observation, manager sits down and discusses strengths and opportunities with servers and sales associates.
Posted Sales Rankings of all employees, and through monthly assessment raised those at the 3% of glassware sales (within total sales category) to 5% (Ideal % 7.3).
Developed and Promoted 7 hourly employees into Manager Assistant positions and consequently salaried manager positions.
Designed a Rolling/Break floor plan to help restaurant avoid break violations and comply with California break laws

Confidential, San Francisco, CA

Training and Server Manager

Responsibilities:

Evaluating and understanding the searcher's (or user's) query by getting into the mindset of the user and determining their most likely intent, thereby analyzing and assessing the query and its ideal culmination.
Determining whether or not the ad creative matches the query and user intent. Rating the ad creative as either promising, not promising or a navigational bullseye according to mandated standards.
Thorough examination of the landing page and determining if landing page correlates with user query and intent.
Taking the end result and assessing and ranking the levels of satisfaction or dissatisfaction of the user.
Evaluation of relationship between ad creative and landing page - Without consideration of user intent, determining if ad creative fulfills its promise, and correlates with the landing page accordingly.
Online discussion and debate with other raters about discrepancies in rankings.
Discrepancies are resolved when all raters unanimously agree upon rankings according to set criteria and standards.

We provide IT Staff Augmentation Services!

Training And Server Manager Resume

San Francisco, CA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship