Customer Care Representative Resume New York, NY - Hire IT People

SUMMARY:

Specialized training in customer service has developed my analytical problem solving and needs assessment skills. Through strong client interface and by team playing, I can help create solutions that achieve the goals of clients and management. My goal is to continue to grow with a company that will allow me to excel in various ways and to continue to be a service provider.

SKILLS:

Microsoft Office; Internet; 50+WPM, Call Center

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Customer Care Representative

Responsibilities:

Servicing all video, internet and home phone customers of the Confidential area with assistance and resolutions for billing, service appointments and advanced technical support.
Current performance based evaluations.

Confidential, New York, NY

Call Center Representative

Responsibilities:

Experienced, high production solicitor and registration clerk of proxy votes of common shareholders, in regards to upcoming annual and special shareholder meetings.
Servicing residents of the five boroughs with all city and state provided services.
Registering complaints, comments, and enrollees into various provided services, and also checking for update status.

Confidential

Licensed Telesales Insurance Agent

Responsibilities:

Confidential communications were being contracted by Confidential to telephonically enroll Medicare beneficiaries into Medicare advantage plans and prescription drug plans, during Medicare’s annual enrollment period.

Confidential, New York, NY

Tax preparer

Responsibilities:

Prepare taxes for and offer high quality customer service for individuals in the New York City area.
Duties include greeting, servicing the customer and closing the business transaction to accrue high sales volume.

Confidential, New York, NY

Call Center Representative

Responsibilities:

Experienced, high production solicitor and registration clerk of proxy votes of common shareholders, in regards to upcoming annual and special shareholder meetings.
High production solicitor and registration clerk of proxy votes of common shareholders of numerous funds of Confidential, for the sake of nominated proposals for the benefit of all shareholders.
Responsible for registering and giving program information to qualified recipients of the New York City area, for the free nicotine patch and gum program.

Confidential, NY

Sales Representative

Responsibilities:

Responsible for greeting customers; gathering customer information; presenting vehicle; negotiating and closing deals.
Serviced hundreds of inbound calls and walk - in customers in the New York and New Jersey tristate area.

Confidential, New York, NY

Senior Account Executive

Responsibilities:

Presented written rate reduction proposals, offering savings to charges of transactions for Visa/MasterCard to business owners via: fax, email or certified mail in a high volume call center environment.
Handled hundreds of inbound/ outbound calls concerning installation of credit card machines and any technical problems or recoding of equipment.

Confidential, Charlottesville, VA

Treatment Specialist

Responsibilities:

Responsible for managing and maintaining the health conditions of over 300 experimental animals.
Duties included applying treatments and giving proper medications to those animals for the Confidential, who we are under contract to.

Confidential, Charlottesville, Virginia

Sales Representative and cashier

Responsibilities:

My main objective was to provide customer service to an extensive client base: which included students and staff of the Confidential, and also many established residents of the Ivy area of Virginia. Other responsibilities included cash transactions; handling shipment orders; and assisting in closing-out procedures.

We provide IT Staff Augmentation Services!

Customer Care Representative Resume

New York, NY

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