Customer support Resume

WORK EXPERIENCE:

Customer support

Confidential

Responsibilities:

Managing end - to-end marketing, sales and outreach communication of online courses program for industry professionals within Plastics, Coatings, Adhesives & Cosmetics Industries to assist them in expanding their technical skills & overcoming their formulation challenges.
Email creation via HTML, target preparation and segmentation
Launch and A/B testing, regular analysis of email performance, landing page performance & tracking key metrics (OR, CTR, CTO, SPAM analysis etc.) via Selligent.
Prepare weekly & monthly reports to further optimize campaigns.
Designing & optimizing website courses - writing SEO friendly content & measuring performance via Google Analytics.
Developing & optimizing Landing Pages (LP) on Sitecore, a LP developing software.
Work on multiple target segmentation, target quality analysis & improved analytics on Selligent, QlikView.
Ideation and execution of all social media campaigns on LinkedIn, Twitter and YouTube.
Set up LinkedIn page for Online courses services from scratch and got 244 business clients followers, design and execution of posts on LK & TW company handles
Achieved the organization’s 1st Direct Sale (worth 310 Euros) via Twitter
Writing blogs for company website, editing expert blogs and LK pulse post.

Customer support

Confidential

Responsibilities:

Manage global customer services and identify opportunities for upsell/cross sell.
Handle complex and escalated customer service issues.

Customer support

Confidential

Responsibilities:

Setup affiliate marketing activities - promotional newsletters, push notifications & blogs
Social Media Management: Content, design & execution of campaigns on Facebook, Twitter, Instagram & Linkedin.
End to end ownership of the website & app content.
Daily follow-ups & costings with partner merchants: Jabong, Limeroad, Helpchat, BookMyShow & Clovia.
Achieved 74% merchant retention & acquired 4 new affiliates as a part of the affiliate team.
Managed 40 stores across fashion & lifestyle which includes acquiring deals, cashbacks & follow-ups.

Digital Marketing

Confidential

Responsibilities:

Made over 200 collections on Confidential website & promoted them on Twitter & Facebook via bee accounts.
Identified & analyzed automobile blogs across France & Spain for sponsored content to increase brand awareness of the client.
Identified 237 prospects across France and Spain for sponsored content.
Converted 10 automobile websites and blogs.
Learnt about the types of disabilities and assistive devices available, prepared comprehensive list of assistive devices, bloggers, NGO’s and special schools for editorial collaboration.
Converted 53 travel, luxury assets, finance blogs across Europe (France, Spain, & UK) for sponsored content.
Converted 11 content editors for publishing sponsored content on their respective websites for a UK based client that offers peer to peer lending solutions.
Converted 13 travel writers for a UK based car rental giant.
Worked on sections, product ranges and display color blocking combinations.
Interacted with customers and analysed their queries.
Handled Customer Service Camp Calling.
Monitored the Service execution of customer service team which comprises of the CRF processes and scheduling of Assembling.
Analyzed customer satisfaction with request to CRM by using Primary & Secondary data gathered for the last quarter.