Tax Preparer Resume

SUMMARY:

Experienced customer service/sales representative with over 10 years’ experience looking for a challenging position utilizing my computer, customer service and sales skills.

TECHNICAL SKILLS:

Skills: MS Word, Excel, Outlook, Sales, Customer Service

PROFESSIONAL EXPERIENCE:

Confidential

Tax Preparer

Responsibilities:

Prepared taxes during 2017 tax season
Handled basic tax inquiries and scheduled appointments
Sold additional Confidential products to enhance customer relationships

Confidential, Hamden, CT

Customer Service Representative

Responsibilities:

Outbound Customer Service Representative
Called county offices, pre - schools, libraries and public schools and their district offices to verify current information and update as needed.

Confidential

Tax Preparer

Responsibilities:

Prepared taxes during 2016 tax season
Handled basic tax inquiries and scheduled appointments
Sold additional Confidential products to enhance customer relationships

Confidential, Shelton, CT

Supply Line Inbound Sales Representative

Responsibilities:

Multi-tasked and processed phone orders for office equipment supplies for consumers and dealers while providing excellent customer service.
Educated customers and dealers about Confidential ’s various supply line products and multiple benefits.
Cross-sold and up sold to generate additional revenue and obtain my sales quotas.
Serviced customers by providing information on products, pricing terms, features, benefits and shipping options.

Confidential, Ansonia, CT

Customer Service Representative

Responsibilities:

Processed inbound and faxed requests for health care transportation in a high-volume call center.
Handled basic inquiries to complex research and educated members about available services and requirements.
Inquired on ride status and cancelled orders when necessary.

Confidential, Shelton, CT

Customer Service/Sales Representative

Responsibilities:

Serviced bank customers in an inbound call center by answering questions, resolving problems and cross-selling multiple product lines.
Regularly met established sales/service and team measurement goals on a monthly and quarterly basis.
Reviewed customer profiles to determine sales opportunities, which increased bank revenues and solidified customer relationships.
Received customer compliment letters recognizing strong listening and empathy skills, patience and ability to resolve the issue at hand.

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