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Tax Preparer Resume

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SUMMARY:

Experienced customer service/sales representative with over 10 years’ experience looking for a challenging position utilizing my computer, customer service and sales skills.

TECHNICAL SKILLS:

Skills: MS Word, Excel, Outlook, Sales, Customer Service

PROFESSIONAL EXPERIENCE:

Confidential

Tax Preparer

Responsibilities:

  • Prepared taxes during 2017 tax season
  • Handled basic tax inquiries and scheduled appointments
  • Sold additional Confidential products to enhance customer relationships

Confidential, Hamden, CT

Customer Service Representative

Responsibilities:

  • Outbound Customer Service Representative
  • Called county offices, pre - schools, libraries and public schools and their district offices to verify current information and update as needed.

Confidential

Tax Preparer

Responsibilities:

  • Prepared taxes during 2016 tax season
  • Handled basic tax inquiries and scheduled appointments
  • Sold additional Confidential products to enhance customer relationships

Confidential, Shelton, CT

Supply Line Inbound Sales Representative

Responsibilities:

  • Multi-tasked and processed phone orders for office equipment supplies for consumers and dealers while providing excellent customer service.
  • Educated customers and dealers about Confidential ’s various supply line products and multiple benefits.
  • Cross-sold and up sold to generate additional revenue and obtain my sales quotas.
  • Serviced customers by providing information on products, pricing terms, features, benefits and shipping options.

Confidential, Ansonia, CT

Customer Service Representative

Responsibilities:

  • Processed inbound and faxed requests for health care transportation in a high-volume call center.
  • Handled basic inquiries to complex research and educated members about available services and requirements.
  • Inquired on ride status and cancelled orders when necessary.

Confidential, Shelton, CT

Customer Service/Sales Representative

Responsibilities:

  • Serviced bank customers in an inbound call center by answering questions, resolving problems and cross-selling multiple product lines.
  • Regularly met established sales/service and team measurement goals on a monthly and quarterly basis.
  • Reviewed customer profiles to determine sales opportunities, which increased bank revenues and solidified customer relationships.
  • Received customer compliment letters recognizing strong listening and empathy skills, patience and ability to resolve the issue at hand.

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