Tax Preparer Resume
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SUMMARY:
Experienced customer service/sales representative with over 10 years’ experience looking for a challenging position utilizing my computer, customer service and sales skills.
TECHNICAL SKILLS:
Skills: MS Word, Excel, Outlook, Sales, Customer Service
PROFESSIONAL EXPERIENCE:
Confidential
Tax Preparer
Responsibilities:
- Prepared taxes during 2017 tax season
- Handled basic tax inquiries and scheduled appointments
- Sold additional Confidential products to enhance customer relationships
Confidential, Hamden, CT
Customer Service Representative
Responsibilities:
- Outbound Customer Service Representative
- Called county offices, pre - schools, libraries and public schools and their district offices to verify current information and update as needed.
Confidential
Tax Preparer
Responsibilities:
- Prepared taxes during 2016 tax season
- Handled basic tax inquiries and scheduled appointments
- Sold additional Confidential products to enhance customer relationships
Confidential, Shelton, CT
Supply Line Inbound Sales Representative
Responsibilities:
- Multi-tasked and processed phone orders for office equipment supplies for consumers and dealers while providing excellent customer service.
- Educated customers and dealers about Confidential ’s various supply line products and multiple benefits.
- Cross-sold and up sold to generate additional revenue and obtain my sales quotas.
- Serviced customers by providing information on products, pricing terms, features, benefits and shipping options.
Confidential, Ansonia, CT
Customer Service Representative
Responsibilities:
- Processed inbound and faxed requests for health care transportation in a high-volume call center.
- Handled basic inquiries to complex research and educated members about available services and requirements.
- Inquired on ride status and cancelled orders when necessary.
Confidential, Shelton, CT
Customer Service/Sales Representative
Responsibilities:
- Serviced bank customers in an inbound call center by answering questions, resolving problems and cross-selling multiple product lines.
- Regularly met established sales/service and team measurement goals on a monthly and quarterly basis.
- Reviewed customer profiles to determine sales opportunities, which increased bank revenues and solidified customer relationships.
- Received customer compliment letters recognizing strong listening and empathy skills, patience and ability to resolve the issue at hand.