Customer Service / Billing Resume Englewood, NJ - Hire IT People

SUMMARY:

Leadership responsibilities including problem solving, multi - tasking involving managing the office and keeping records of the agents. Able to work under pressure and have the ability to interact with all levels of management. Possess strong social skills, proper phone etiquette; distribute excellent verbal and written communication. Also able to resolve conflict and analyzing information. Basic skills in Microsoft Excel and Microsoft word. Excellent communication skills (phone/listening). Able to work with others and I am also a team player. I also have experience in logistics and mail room work.

PROFESSIONAL EXPERIENCE:

Confidential, Englewood, NJ

Customer Service / Billing

Responsibilities:

Interface with customer by phone, email, chat lines pertaining to processing their payments for multi - housing industry.
Provide customers with answers to the company’s policy and customer accounts regarding multi-channel electronic billing and payment solutions.
Input data information we receive from all clients, presented through phone calls, emails, chats and then stored into the computer data base.
Work from home on occasion using the company’s laptop for emails and chats, to handle and process questions by maintain work production standards.

Confidential, Moonachie, NJ

Customer Service / Dispatcher

Responsibilities:

Monitor alarm signals for residential and commercial customers through the central station facility.
Place outgoing calls to verify an alarm, dispatch the proper authorities and notify responsible parties (handle fire/ medical / burglar alarms).
Properly document all responses for the alarm within the alarm monitoring software
Handle inbound calls from alarm dealers and subscribers; provide assistance to customers regarding their accounts.
Provide sales, set-up services/ Installation and repairs to customers.
Conduct video surveillance/ video investigations.
Responsible for keeping and maintaining detailed records of service and transactions.
Process customer inquiries / complaints by phone and e-mail.

Confidential, Ridgefield Park, NJ

Customer Service Representative

Responsibilities:

Data entry skills
Deal with inbound calls at dialing work stations
Successful telephonic proxy solicitations
Work in a structured, fast-paced, multi-tasking and time critical environment
Adhere to company policies and procedures while maintaining customer satisfaction
Exemplifies excellent verbal communication, reading, and interpersonal skills
Conducted quality assurance monitoring on the floor.

Confidential, Hackensack, NJ

Supervisor

Responsibilities:

Monitoring and overseeing the sales floor of over 75 agents.
Responsible for managing the call volume and keeping daily records of the agent procedures and time sheets.
Assisted proactively with escalated customer service issues and ensure satisfaction.
Train new and existing employees concerning phone techniques & salesmanship.
Answered and handled calls that come in through the office, delivering accurate information in a professional courteous manner.
Act as a liaison between the senior managers and the agents. .
Worked to promote customer satisfaction by overseeing the resolution of customer issues, as well as work with the Authorization Department to insure and protect the security of the customers.
Additional responsibilities when needed were administrative support and reception duties.

Confidential, Hackensack, NJ

Customer Service Representative

Responsibilities:

Provide courteous and efficient service to customer’s telephone inquiries.
Assist customers who were experiencing problems with internet orders.
Assist customer with their theatre ticket purchase.
Work jointly with the theatre box office regarding customer orders.
Inform customers via phone, fax or e-mail regarding show cancellations.
Help customers to renew or activate their membership account.
Worked in Mail Room Department regarding logistics.

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Customer Service / Billing Resume

Englewood, NJ

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