Shift Manager Resume Dubuque, Iowa - Hire IT People

SUMMARY:

Customer - focused store manager valued for fast, friendly service and accuracy in handling customer transactions. Effective leader skilled in developing highly productive, sales-driven teams by implementing customer-focused training and sales programs. Exceptional ability to establish rapport with customers, gain trust, and build strong repeat and referral business. Proven record of effective short- and long-range tactical planning and improving operational processes to reduce shrink and achieve optimal profitability.

PROVEN EXPERTISE IN:

Store Opening/Closing Procedures

Customer Service

Shrinkage Reduction

Loss Mitigation

Cash Management

Loss Prevention

Inventory Management

Staff Leadership and Training

PROFESSIONAL EXPERIENCE:

Confidential, Dubuque, Iowa

Shift Manager

Responsibilities:

Oversee a 314-member team of store associates.
Compile data to generate P&L reports for upper management review and decision making.
Conduct compliance audits to ensure regulatory and store guidelines are being met. Hire, train, and mentor new team members.
Receive, store, and maintain inventory levels of salable goods.
Engage and interact with customers to create a positive shopping experience.
Build displays and reset merchandise to enhance marketing.
Played integral role in saving thousands of dollars per month by reducing inventory from 164% to 137%.
Consistently met store goals for cleanliness, fast/friendly service, and customer value program rates.

Operations Assistant Manager

Confidential

Responsibilities:

Managed all store functions and day-to-day store activities.
Performed opening and closing procedures, audited cash registers, and supervised a team of 120 associates.
Received store recognition for successfully managing front-end operations.
Developed a standard operating procedure on running store operations.
Ranged #1 for receiving top Children’s Miracle Network donations in support of store’s register campaign fundraising initiative.
Managed 120 associates.
Maintained visually appealing and effective store front displays.
Responded to customer inquires and educated customers on product and service offerings.
Recruited and hired team members.
Offered exceptional customer service to differentiate and promote the company brand.

Customer Service Manager

Confidential

Responsibilities:

Directed front-of-store operations including prepared cash registers, performed register audits, and approved bank card / check transactions.
Recruited and trained new cashiers.
Responded to customer complaints via phone, in person, and social media.
Coordinated with management on the initiatives that help improve customer service.

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Shift Manager Resume

Dubuque, IowA

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