Customer Care Executive Resume

PROFESSIONAL SUMMARY:

Accuracy and the ability to follow through, capable of working independently in a, fast - paced, deadline-oriented situation.
Interpersonal and organizational skills and excellent communication.
Proficiency in handling sensitive employee relationship issues
Ability to strategically source and mine for unique skill sets.
Excellent telecom manner; able to act as in various personality types; comfortable and effective communicating with both management and staff.
Able to motivate a recruiting team; background in sales provides a wide range of interpersonal skills to encourage and instruct others.
Accustomed to being in positions of responsibility; self-motivated and willing to set goals and work to achieve them.

KEY STRENGTHS:

Result oriented and hard working with high degree of conceptual and analytical skills.
Possess sharp judgment and team player attitude.
Flexible and adaptable attitude.

TECHNICAL SKILLS:

Efficient with: Microsoft Word, Excel, PowerPoint, Adobe Macromedia Photoshop CS4, Macromedia Dream Weaver.

WORK EXPERIENCE:

Confidential

Customer Care Executive

Responsibilities:

Need to relieve calls from customers and solve the different queries that they may have.
Need to keep track of the emails that the customers may send and reply them as early as possible.
Need to formulate the right plans and offers that can give customers the incentives to stay with the company.
To meet the customer’s needs & provide customer satisfaction.
Handling inbound/ outbound calls and must communicate with the customers and help them in whichever way it is possible.
Wide experience in negotiation and team building. Ability to inspire and move group towards consent.