SUMMARY:

• Management Leadership
• Adaptability
• Operations
• Compassionate and responsible
• Design and documentation
• Critical thinking
• Troubleshooting
• Proficient in MS Project, Word, Excel, Sharepoint and PowerPoint
• Team collaboration
• SDLC Experience
• LEAN Experience
• Strong interpersonal and professional communication
• Identify and resolve issues or discrepancies
• Prioritize and organize responsibilities
• Skilled in building relationships from all backgrounds
• Personable and dedicated for outstanding service and attention to detail
• Experience with DBMS such as MySQL and Hadoop
• Experience with Data Visualization such as Tableau and MicroStrategy
• Experience with Active Directory

PROFESSIONAL EXPERIENCE:

Confidential, California

Communication/Information Technology Manager

Responsibilities:

• Serving the unit’s manager regarding communication and information technology.
• Translate operational requirements into architectural and technical solutions.
• Work with commanders to deliver complete capabilities that include technical and procedural components.
• Conduct or supervise training of crewmembers.
• Ensure operational readiness of crew by conducting or supervising mission specific training.
• Oversaw the development of a custom system configuration and remediation script repository, reduced trouble tickets by 38% and saved approximately $56k per quarter
• Managed the design, procured, installation and maintained a campus area network, 6 buildings (one main/five sub distribution frames), wired to support 1,000+ client devices
• As a project manager was involved in various IT related projects such as revamping the IT work center and automated scripts for Windows Updates and Software updates
• Managed and maintained a three tier IT help desk team of twelve technicians

Confidential, Louisiana

Liaison Officer

Responsibilities:

• Responsible for all aspects of air, space, and cyber power and integration of air, space, and cyber assets in support of ground combat elements of the Confidential .
• Planned, coordinated, requested, and integrated close air support (CAS), air interdiction (AI), intelligence, surveillance and reconnaissance (ISR), electronic warfare (EW) and Cyber operations.

Confidential, Fort Polk, Louisiana

Communication/Information Technology Manager

Responsibilities:

• Actively identify and find solutions to the communication and IT challenges within the organization
• Develop and enforce trackers to ensure accurate data and pursuit of computer issues
• Actively progress in the position by obtaining certifications needed to enhance my capability as a manager
• Provide administrative assistance to junior managers

Confidential

Assistant Operations Officer

Responsibilities:

• Consolidated and track daily statistics for the unit. Planned and provided resources for all distinguished visitor events the unit received.
• Essential in developing and producing plans that supported seven major Afghan National Security Forces operations.
• Patiently and consistently worked with Afghan leadership to allow battle tracking among all representatives of the OCC - P.
• Impetus behind the first consistent reporting from the OCC-P to Operations Coordination Center-Regional (OCC-R) of operations and intelligence reports, greatly increasing the understanding of the province at higher echelons.

Confidential, Fort Polk, Louisiana

Assistant Effects Coordinator

Responsibilities:

• Oversaw training for 1,200 Cadets of the United States Military Academy, West Point, NY, on the procedural process to call in artillery assets.
• Managed a myriad of tasks while aiding the unit’s operations officer
• Managed the unit’s long range training calendar to forecast upcoming events

Confidential, Fort Polk, Louisiana

Executive Officer

Responsibilities:

• Assisted the unit’s supervisor on matters relating to family issues within the unit, solider deployable status, property issues and accountability, sustainment issues and statues on redeployed casualties.
• Conducted timely and accurate information distribution relating to casualties within the unit, casualty notification to primary next of kin and secondary next of kin for the unit’s wounded in action.
• Assisted with the process to administratively and medically separate Soldiers from the Confidential .
• Established a call system within the unit to successfully call over 400 hundred family members regarding their Soldiers return from deployment
• Collected and tracked $25,000 dollars for the unit’s annual ball

Confidential, Sacramento, California

Mental Health Technician

Responsibilities:

• Identified role of treatment plan, goals, and interventions, in relation to diagnosis of the patient
• Demonstrated understanding of patient activities as outlined in program, adherence to schedule, and patient nutritional needs
• Documented psychosocial observations as related to the patient
• Demonstrated familiarity with procedures related to proper search/seizure and contraband inspections as according to the hospital policy
• Reported any incidents needing completion of an incident report

Confidential, Denver, Colorado

Lab IT Support Technician

Responsibilities:

• Oversaw and maintained computer lab, provided technical assistance, maintain user accounts on active directory, troubleshoot desktop applications and hardware issues, re-image and repair computers

Confidential, Edgewater, Colorado

AVID Tutor

Responsibilities:

• Counseled and advised economically disadvantaged and underachieving students with course choices and career options
• Provided educational leadership through serving as mediator and facilitating group sessions to further higher educational standards
• Taught students’ organizational skills; provided feedback and identified areas of opportunity to increase their efficiency

Confidential, Denver, Colorado

Sales Associate

Responsibilities:

• Consistently maintained a high level of performance through exceptional service, strong product knowledge and outstanding communication
• Enhanced the customer experience by actively listening and clearly understanding prospective client needs