Volunteer (Nursing/Surgical Unit) Resume Ravenna, Ohio - Hire IT People

SUMMARY:

Results oriented professional with more than 9 years of success in financial services and banking, displaying a wide range of business knowledge including credit and risk detection, underwriting of unsecured credit and mortgage loans and fraud analysis. I am looking for a new challenge to leverage my existing strong analytical and critical thinking skills to acquire new skills and challenges.

PROFESSIONAL EXPERIENCE:

Confidential, Ravenna, Ohio

Volunteer (Nursing/Surgical Unit)

Responsibilities:

Assist patients, family members and guests upon arrival to the Confidential
Assist patient to the Pre - op surgery area and to recovery room after surgery
Assist physicians and staff in locating family members they wish to speak with
Maintain communication between patients going into surgery, their families, the physician, and the operating room staff
Provide a pleasant atmosphere for waiting families

Confidential, Beachwood, Ohio

Home Loans and Fulfillment, Mortgage Underwriter

Responsibilities:

Supported a unit of approximately 60 Processors accurately and efficiently moving loans to closing while maintaining 0% audit defect rate.
Managed the ECOA (Equal Credit Opportunity Act) early warning report for the unit adhering to a 98% success rate.
Managed a pipeline of approximately 100-150 mortgage loans to ensure adherence to Confidential and investor guidelines.
Conducted appraisal reviews of the subject property to validate acceptable value, condition and occupancy.
Consulted with Processors to confirm and validate accuracy of documents.

Confidential

Senior Credit Analyst

Responsibilities:

Analyzed and rendered judgmental credit decisions to promote growth to the bank or to mitigate potential risk.
Investigated and identified bust outs, check kiting, scams, authorized user and check fraud.
Experienced with suspicious activity, anti-money laundering policies and risk indicators, compliance regulations, and federal guidelines.
Extensive knowledge of ECOA, Fair Credit Reporting, and Truth-In-Lending Regulations.

Credit & Risk Unit, Assistant Manager

Confidential

Responsibilities:

Responsible for driving team sales performance to exceed department revenue goals while identifying risk mitigation opportunities.
Provided manager coverage for a team of 17 senior analysts where the team was recognized in the top five in divisional ranking in the fourth quarter.
Managed several remediation reports reducing the banks risk of compliance errors. Through associate coaching and tighter controls the failure rate dropped 40%.
Administered feedback for individuals to ensure performance development improvement.

Credit & Risk Detection Analyst/Education Facilitator

Confidential

Responsibilities:

Communicated with debt management vendors to ensure proper financial recovery programs to benefit our clients.
Coached associates on identifying and providing appropriate financial solutions to customers with financial hardship.
Pioneered the People Recognition Committee to ensure associate satisfaction, build morale and resolve associate concerns.
Worked one on one with Credit Analysts who were in the bottom of performance metrics and successfully raising their quality and efficiency scores above the peer average.
Assisted with onboarding new associates with completing coursework and successfully achieving Lending Authority.
Consistently ranked in the top 10% in the divisional ranking.

Marketing Operations Unit, Marketing Account Manager

Confidential

Responsibilities:

Provided customer service and sales, offering balance transfers and other company products.
Assistedwith management coverage, training and coaching teams during the transitional merger from MBNA to Confidential in Pasadena, California.
Received Leadership Award for outstanding performance.
Consistently ranked in the top 5% in divisional ranking.
Demonstrated strong analytical skills while making the best decisions to increase revenue for the company while assuring 100% customer satisfaction.

Rick Case Hyundai New Cars, Automotive Sales Consultant

Confidential

Responsibilities:

Discussed customers' needs and advised them on the most suitable vehicle.
Excellent negotiating skills and strong persuasive manner.
Maintained a prospect development system and an owner follow-up system that encouraged repeat and referral business.
Highlighted additional products to customers, such as accessories or after-sales service.

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Volunteer (nursing/surgical Unit) Resume

Ravenna, OhiO

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