Customer Service Representative Resume

OBJECTIVE: Seeking a position within a company that values experience and training.

WORK HISTORY Confidential, Bethlehem, Pa 1/4/2011-1/4/2012 EarthLink Business, Financial Services Department, Collections Representative

Inbound and outbound collections averaging 90 to 120 calls daily.
Navigate through several software programs at one time
Send emails update customer contact information in Remedy and Synergy software systems.

Confidential, Allentown, Pa 8/1/2008-12/20/2010 Customer Service Representative (CSR)

Fast paced inbound out bound call center for doctors, hospitals, patient emergencies, fuel companies, home medical supply companies and apartment complexes.
Documented after hour messages and consults for doctors offices and hospitals.
Placed web based orders for merchandise from information commercials.

Confidential, Lebanon, PA 12/28/1999 - 07/28/2008 Certified Nursing Assistant (CNA)

Performed and recorded all necessary duties to provide absolute care within the health care facility_s policies and procedures. These duties include: giving complete and partial baths, giving enemas, positioning patients, ambulating patients, making beds, and preformed routine, pre-op and post-op vitals, collection of specimens, feeding patients, determining intake, and output.
Comfort care measures.
Preformed routine procedures within my scope of practice.
Preformed routine phlebotomy.
One to one observations to monitor the safety and well being.
Followed daily direction and supervision under the Registered Nurse
Computer documenting within patient charts.
Performed basic maintenance.
Trained and oriented new employees.

ADDITIONAL SKILLS

Ability to work in a fast paced environment that requires multi-tasking; talking to customers while simultaneously accessing the computer system.
Ability to maintain a high level of professionalism, excellent work ethic, and personal accountability.
Exceptional ability to work independently.
Accuracy and attention to details
Good organizational and time management skills.
Highly motivated individual with a strong work ethic
Good typing; data entry and conflict resolution.
Capability to work in a structured environment that has assigned schedules and breaks.
Accepts regular quality monitoring and feedback from management.
Problem analysis, use of judgment and ability to solve efficiently

EDUCATION Medical Assistant Attained High School Diploma

CERTIFICATIONS Certified Nurse's Assistant BLS for Health Care Providers Med Tech Certification