Call center collector Resume

OBJECTIVE:

To join the leadership team of a motivational organization where I can utilize my successful experience in Sales, Customer Service, and Management while obtaining and surpassing personal career goals.

PROFESSIONAL EXPERIENCE

Confidential

Call center collector

Responsibilities:

Responsible for calculating client’s debt to income ratio, to determine probability of credit worthiness.
Collected data from clients to assess if extra financial assistant is needed.
Contacted clients with alternative options of repayment.
Set up programs for clients and determining if financial problem is long term or short term.
Prepared settlements for payoffs for client’s accounts.
Took payments for all accounts.
Responsible for incoming and outgoing client relationship calls.

Confidential

Bank Teller

Responsibilities:

Greeting customers when they come to the till, enquiring about their banking needs.
Processing customer deposits, withdrawals, and payments in a professional manner.
Tactfully recommending bank products that meet a customer’s precise needs.
Checking checks and making sure they have been correctly written out and dated.
Shredding confidential documents that are no longer needed and must be destroyed.
Checking and verifying the identification of customers who ask for banking services.
Answering basic customer questions regarding interest rates and the banks services.
Transferring large and small funds from one customers account to another.
Addressing bank customers by their name, along with a smile and direct eye contact
Opening new accounts for customers by helping them to fill in the right forms.
Completing all given tasks on time to legal requirements and negotiated deadlines.

Confidential

Shift Manager

Responsibilities:

Guided employees to promotions.
Managed drive thru times and quality times for food and products
Monitored employees from Observation Post and from all areas of restaurant along with parking lot and drive thru for debris.
Prepared food while delivering a quality and fast made neat product.
Recorded inventory and labor targets at the end of shifts.
Handled cleaning and upkeep on all equipment used in store and outside.
Updated prices on menu boards and maintained point of purchase advertisements.
Tracked training of employees and also helped improved employee training system used by corporation.
Documented crew and management employee files for an infractions such as absenteeism, poor customer relations, and unsafe food practices.
Responsible for hiring and monitoring of new employees to enforce food quality and handling standards along with effective customer service skills.
Graduated from Confidential Basic Shift Management class.
Prepared updated orders for vendors and placed via telephone or computer.
Handled all technology equipment used by corporation and was responsible for updating, installing new hardware, and working directly with technical support via telephone or in store to resolve all issues with computers and credit card machines that were used.
Traveled to stores to cover shifts due to absenteeism and other issues along with maintenance, technology problems and high volume business.
Completed Confidential Shift into Overdrive class to learn how to properly manage a shift more effectively and make my weakest points to strengthen my shifts through other shift manager’s observations.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship