EXPERTISE

• 8 years of experience in JIRA Administration, analysis, design, development, Project management, Agile methodologies, Collaboration tools, Continuous integration.
• 5 years of Experience working with JIRA management tools, Crucible and confluence pages development.
• Leading, planning, and managing documentation projects for product releases.
• 4 years Experience working with Continuous integration builds server configurations and management.
• Experience to administer Software Planner ALM for requirements management.
• Experience with developing high level Design documents and participating in design reviews.
• Experience providing training to development teams on how to track, plan and analyze using JIRA.
• Conducted trainings for teams on team collaboration and effective use of confluence.
• Preparing documentation plan, estimating work, and assigning work to the team.
• Coordinating and tracking all projects for seamless releases using Project Management System JIRA , Source Code Management System SVN and Document Management System SharePoint .
• Experience in execution of Functional Testing, Regression Testing, System Testing, Integration Testing and User Acceptance Testing and related test methodologies.
• Working with Java, .NET, JavaScript, JQuery JSF JSP, AJAX, SharePoint, PHP, Joomla, C, C and HTML, CSS technology and also with relational databases such as MS SQL, MySQL, RDBMS and ORACLE.
• Expert in using creating stories and reports like JIRA, Mantis, Snagit and Camtasia.
• Working with Project Management Team Foundation Server, SharePoint, Microsoft Project, and JIRA and source code version control SVN environment.
• Mentor, coordinator and leadership roles in creation and execution of Software implementation
• Extensively worked in Scrum environment with active involvement in daily meetings.
• Test applications in Agile and Waterfall development process.
• Expert in developing various test plans and test cases from user stories.
• Actively participated in Scrum meetings, reviews and developed test scenarios.
• Back-end testing of Oracle, SQL server.
• Good knowledge of QA methodologies and process.
• Interact with business analysts and software developers for bug reviews and participated in QA meetings.
• Assisted Scrum team in preparing the Sprint backlog.
• Demonstrated abilities with scripting languages, setting up testing environments, creating test suites, and working with databases.

TECHNICAL SKILLS

• Developing application by customizing fields, permission and workflow.
• Create customized dashboards for teams.
• Create team specific Agile process flow in JIRA to move tasks from one activity to another.
• Installation and configuration of continuous Integration servers.
• Administration of Visual SVN repositories and support tortoise users.
• Investigated various products from Atlassians JIRA.
• Integration of Tempo Time Tracking Tools in JIRA .
• Developing customized workflow for transaction parallel approval.
• Built templates and dashboards for customized views of the data specific to each group and line of business.
• Validated best business practices and rules to implement with the new model along with appropriate user approvals and sign-off.
• Helping Scrum master across the company to customize JIRA for their requirements.
• Data Management: DB configuration, Site backup, configuration of attachments, Data import and Export.
• Configuration of email notifications on status change.
• Configuration for automatic issue creating through mail, customize status etc.

WORK EXPERIENCE

Confidential

Role: JIRA Admin

Responsibilities

• Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.
• Helping Scrum master across the company to customize JIRA for their requirements.
• Work closely with stakeholders to successfully complete IT infrastructure projects.
• Take the overall responsibility for the Jira configuration and be the go-to person for any Jira issues, enhancements or best practice question.
• Serve as a technical advisor and the primary implementer for new capabilities in JIRA.
• Create team specific Agile process flow in JIRA to move tasks from one activity to another.
• Installation and configuration of continuous Integration servers.
• Create customized dashboards for teams.
• Developing confluence pages.
• Provide support for the application and infrastructure including troubleshooting, performance tuning.
• Integrate User with Microsoft Active Directory.
• Integrate with Crucible.

Environment: JIRA, MS SQL, Jmeter, Snagit, UNIX, MS OFFICE

Confidential

Role: JIRA Admin

Responsibilities

• Developing application by customizing fields, permission and workflow.
• Create customized dashboards for teams.
• Developing confluence pages.
• Create team specific Agile process flow in JIRA to move tasks from one activity to another.
• Installation and configuration of continuous Integration servers.
• Administration of Visual SVN repositories and support tortoise users.
• Investigated various products from Atlassians JIRA.
• Integration of Tempo Time Tracking Tools in JIRA .
• Developing customized workflow for transaction parallel approval.
• Built templates and dashboards for customized views of the data specific to each group and line of business.
• Validated best business practices and rules to implement with the new model along with appropriate user approvals and sign-off.
• Helping Scrum master across the company to customize JIRA for their requirements.
• Data Management: DB configuration, Site backup, configuration of attachments, Data import and Export.
• Configuration of email notifications on status change.
• Configuration for automatic issue creating through mail, customize status etc.

Environment: JIRA, MS SQL, Soap UI, Jmeter, Snagit, UNIX, MS OFFICE and Windows Server

Confidential

Role: Jira Admin

Responsibilities

• Managing and checking the overall server health and functionality.
• Monitoring JIRA disk space usage.
• Analyzing and reporting upon JIRA usage and activity.
• Supporting network load balancing needs and ensuring its correct operation GLB/LLB .
• Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams like LDAP, Network, and Infrastructure.
• Setting up alerts and enforcing policies
• Train Business leads with the new JIRA functionalities
• Checking for operating system, and JIRA patches and cumulative updates and work with DBA's to apply patches on Oracle environment.
• Deploy Test DR environment

Environment: Oracle, Windows, UNIX, Java, MS Office, Load Runner and Jmeter

Confidential

Role: Jira Admin

Responsibilities

• Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes in JIRA.
• Manage user permissions to tools according to the needs of projects and teams.
• Lead and provide technical assistance and/or training in using JIRA and Confluence and other tools as identified.
• Work closely with other teams to define best practices for using lab tools across the organization and company.
• Test new versions of the tools and plug-ins to ensure compatibility.
• Researches and utilize industry methods and techniques.

Environment: JIRA, .Net, Java, Java Script, HTML,CSS, SharePoint, MS SQL, MS Access, Linux, Jmeter

Confidential

Role: Jira Admin

Responsibilities

• Set up the new common ticketing and version control environment.
• Manage architecture of the entire system.
• Migrated existing systems to new central system.
• Provide first level triage of any issues encountered on the system
• Define and maintain SLAs and processes for the system including server uptime and consistency.
• Set development guidelines for the system for any custom integrations or plugins.
• Work with development teams to adhere to the guidelines
• Review and approve the addition of all new plugins or custom development to the core system.
• Administer the system including but not limited to setting up new users, groups, projects, and configurations.
• Define the roadmap of enhancements for the system and socialize the roadmap with other teams.
• Manage the development for key system-wide customizations.

Environment: JIRA, Java, HTML, Applets, Servlets UNIX, and Windows, Source Code Management System SVN