Chief Finance and Operations Officer RESUME US - Hire IT People

Senior executive with deep expertise in general management, finance, operations, and customer service. Proven track record of increasing profitability and cash flow by improving operational efficiencies. Demonstrated expertise in capital financings, investor and BOD relations, process re-engineering, and staff development.

Public/Private Financings
P/L Management
Program Management
Capital Management
Business Development
Operations Management
Investor/BOD Relations
Staff and Organization Development
Process Re-Engineering

Professional Experience
Confidential,
January 2009 – present
$5 million company in music/entertainment industry that designs, manufactures and sells digital music production workstations.
Chief Finance and Operations Officer
Responsible for all aspects of finance and operations including cash flow forecasting and management, expense budgeting and control, manufacturing, supply chain, product development and customer service. Responsible for organizing and leading monthly Board of Director meetings, and developing key performance indicators for the company.

Raised $2M in private capital through debt and equity offerings; re-capitalized company.
Reduced cash conversion cycle from 180 days to -30 days
Outsourced manufacturing, reducing costs >50%.
Implemented customer credit programs including revolving credit, lease, layaway.

Confidential,
1991-2008
$50B global provider of information technology and services.
Vice President, WW Service Program Management 2006-2008
Worked with Global Strategy team to define and implement service strategies across globe. Developed globally consistent phase review and program management methodologies to ensure successful execution of programs. Reported status monthly to WW Service executive team, and CEO leadership team.

300 person global team
Developed worldwide program management methodology and staff certification program

Vice President/GM, Customer Service Operations 2002-2006
Led a global team of 500 persons responsible for sale and delivery of custom factory integration, distribution, installation, and managed services for consumers, smb and large corporate accounts. Developed marketing programs and collateral while leading interactions with sales teams and customer executives for $500 million business. Established standard methodology for customer program management and implemented customer surveys and data mining techniques to improve customer satisfaction. Managed global network of delivery partners.

Achieved revenue growth of >30% per annum and doubled gross margins to > 70%.
Improved customer satisfaction scores from 70% to 95%.
Established global Asset Recovery Service business and earned industry acclaim as leader in electronic recycling. Member of Chairman’s Sustainability Council.

Vice President Service Logistics and Field Delivery 1997-2002
Managed global organization of over 2,000 people with annual spend of $1 billion. Responsible for fulfillment, return logistics, supply chain and procurement in support of next business day, 4-hour and 2-hour response service contracts. Identified, negotiated and managed partner network of over 10,000 field technicians and >30 vendors. Re-engineered supply chain processes with utilization of BPI and six sigma principles and replaced all IT systems supporting material management, order tracking and field delivery.

Improved on-time customer delivery from 65% to 99.5% while reducing cost >50%.
Received Chairman’s award for Customer Experience Excellence.

Executive Assistant to Vice Chairman Kevin Rollins 1996-1997
Worked directly for Vice Chairman/CEO and was key contributor to service strategy, global staff meetings, and competitor analysis/benchmarking.
Controller, North American Operations and Corporate 1991-1996
Responsible for all aspects of finance and accounting for global manufacturing and service, including cost accounting, inventory management, and forecasting, Additionally, Responsible for corporate compliance with all FASB regulations and SEC filings

Achieved 75% reduction in inventory levels and excess inventory expense.
Successfully led Dell’s first formal SEC inquiry into foreign currency hedging and accounting.

Price Waterhouse Houston 1986 - 1991
Senior and Staff Auditor in retail, oil field services, refining, and manufacturing. Significant experience in SEC filings. Clients included Shell, Schlumberger, Dresser Industries and Specialty Retailers.

Education/Interests
BSBA Accounting, Creighton University, Omaha, NE
CPA (Nov 1986), Texas Board of Certified Public Accountants,
Capital Campaign and Finance Committees -- Trinity Episcopal Schools; Board of Directors, Big Brothers Big Sisters (‘99-‘00).
Active in Austin area youth sports as coach/commissioner.

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