SUMMARY:

Administrative professional with strong skills in administration, event planning, marketing, human resource functions, employee growth and retention, and accounts payable and receivable. Background includes: expertise with Microsoft Office Suite including correspondence and spreadsheets, customer service and direct client presentations, purchasing, inventory control and management, payroll and CRM software, and accounting software.

PROFESSIONAL EXPERIENCE:

Residence Director

Confidential, Portage, WI

Responsibilities:

• Increased patient census to 100%.
• Managed the quality of care for all residents including customer service for all resident or family concerns.
• Analyzed revenue projections and occupancy and census growth.
• Managed the facilities budget and analysis of financial reports.
• Performed marketing and networking with outside referral sources such as Hospital and Rehab personnel.
• Assured regulatory compliance was met for a Community Based Residential Facility (CBRF) and Residential Care Apartment Complex (RCAC) including HIPAA confidentiality compliance.
• Physical plant management of daily operations including scheduling, hiring, training and recruitment of new personnel.
• Event management for all on - site events.

Executive Director

Confidential, Sun Prairie, WI

Responsibilities:

• Increased occupancy of residents by 20%.
• Managed a staff of 32 including hiring, firing, and providing new hire orientation.
• Managed daily operations including staff and resident meetings, compliance reporting and payroll.
• Ensured compliance with safety regulations.
• Planned, developed, implemented and evaluated programs for the facility including working with care plans, supporting Adult Daily Living (ADL) activities, ensuring resident care and satisfaction.
• Made rule-based and analytical decisions, organized, prioritized and handled multiple tasks.
• Provided on-call, 24 hour support.
• Event management for all on-site events.
• Left due to working 14 hour days to meet company goals.

Assistant Administrator

Confidential, Verona, WI

Responsibilities:

• Performed marketing calls for census development on a weekly basis, while maintaining 100% resident occupancy.
• Lead the planning process to develop goals for quality care, employee retention and financial performance.
• Managed the day-to-day operations of the facility and ensured a focus on patient-centered care.
• Directed the hiring and training of staff and insured all employees received new hire orientation and ongoing training to meet the quality goals of the organization.
• Monitored performance for achievement of goals, took corrective action when needed and implemented control systems to ensure accountability of all staff.
• Position was eliminated due to company being sold.

Executive Assistant to Clinical Director

Confidential, Confidential, WI

Responsibilities:

• Managed patient's charts and processed Medicare and Medicaid paperwork for all incoming patients including legal paperwork, and certs and re-certs utilizing Microsoft Office suite and proprietary programs.
• Performed inventory control and purchasing of all medical supplies for patients.
• Managed the front office including payroll for 23 employees and heavy calendar management for Director.
• Communicated with caregivers, physicians, pharmacies, and team members to provide quality patient care.
• Participated in State and QAPI audits, executed weekly team care meetings.
• Finished BA degree and left company to pursue work in healthcare administration.

Supervisor

Confidential, Windsor, WI

Responsibilities:

• Supervised up to 50 staff including setting expectations of performance, conducting reviews, and training.
• Created spreadsheets to document productivity and determine demand for product.
• Conducted daily quality assurance auditing by performing checks on 10% of total product output.
• Provided direct customer service and order processing for key accounts such as Jenny Craig, and QVC.
• Position was eliminated.

Supervisor

Confidential, Middleton, WI

Responsibilities:

• Processed payroll for 105 employees utilizing in-house software.
• Managed and scheduled daily and weekly pick- Confidential for 62 drivers.
• Updated safety program bulletin boards and video training daily utilizing Microsoft Office Suite.
• Left for full-time employment opportunity.

Advertising Sales Representative

Confidential, Confidential, WI

Responsibilities:

• Performed direct presentations to clients, developed relationships, and increased sales 17% in the Confidential marketplace.
• Designed and developed presentations for trainings/meetings and set up of 3 product options for each customer.
• Left to go back to school and pursue a Bachelor degree.

Operations Manager/Event Manager

Confidential, Lodi, WI

Responsibilities:

• Improved Sales staff productivity by 100% by implementing comprehensive training to drive growth from repeat and referral business.
• Hired, trained, and scheduled all employees.
• Developed and implemented marketing campaigns to build client base and relationships and drive business.
• Banking and cash reconciliation.
• Left due to facility closing.

Account Manager

Confidential, De Forest, WI

Responsibilities:

• Increased ad and online sales by 20% for 12 local newspapers.
• Performed extensive market analysis and ad creation for clients.

Account Executive/Project Manager

Confidential, WI

Responsibilities:

• Performed database mailings to approximately 12,000 customers monthly.
• Sold office furniture and supplies, including developing new customer relationships, designs and build outs.

Purchasing Manager, Purchasing Agent, Marketing Assistant

Confidential, WI

Responsibilities:

• Assisted Marketing and Trade Show Managers with all trade show events.
• Purchased over $1 million annually to support 5 locations.
• Created and managed a base of 50 vendor accounts, including developing guidelines to ensure timely delivery, and management of all aspects of internal and external customer service.
• Left due to company downsizing.

Executive Assistant/Office Manager

Confidential, WI

Responsibilities:

• Office management, all banking including President’s personal accounts, prepared correspondence with attention to confidentiality, accounts payable/receivable, billing, payroll, developed presentations for meetings, and meeting planning set-up, execution, and tear down.
• Manage and monitor the executive’s calendar of scheduled appointments, expense reports, and other matters requiring immediate attention.
• Left to care for dying parent.