PROFESSIONAL SUMMARY:

• Over 12 Years of professional experience in HealthCare Information Technology
• Extensive knowledge of Classic Project management protocols, Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC), including 6 stages of manual testing/planning/deployment/maintenance
• Expert knowledge in Clinical and Physician workflow analysis across multiple specialties and different levels of care.
• Proficient knowledge of ICD - 10, Government Initiatives and Meaningful Use.
• Expert Trainer utilizing Adult Learning Skills and Curriculum Development.

TECHNICAL SUMMARY:

MS: Windows Professional Certification, Scrum Master Certified, CompTIA A+

Programs: MS Project, Microsoft Office Suite, Minitab, SPSS, Dragon, SharePoint, Med Soft, Med Scan, Access, familiar with EPIC, Meditech and ChartMaxx, Snag it, Captivate, GE Centricity, Cerner, Footprints, HealthStream, AHLTA, Essentris and several other applications including, CHCS, BHIE Share, AHLTA BHIE.

EXPERIENCE:

Confidential, San Antonio, Texas

ICD-10 Provider Trainer / Clinical Consultant

Responsibilities:

• Lead ICD-10 provider trainer and ICD-10 Transition trainer, utilized OJT, OTS, classroom presentations, PPT, webinars and all other means available to complete the task and deliver required information. Clinical consultant testing designed templates in AHLTA and Essentris.
• Consultant assessing ALHTA interaction with ICD-10, proposed and generated reports for best practices and clinical to maximize utilization of the new coding system.

Confidential, San Antonio, Texas

Clinical Consultant/Trainer Lead

Responsibilities:

• In-Depth EHR Training Services - Lead Trainer and supervisor of a team of professionals who delivered training and support of new EHR software, systems and ICD-10 transition processes developed by the DHCS (Defense Health Clinical Systems).
• Training and support was provided to Military Training Facilities (MTF) of the Tri-Services around the world. My team was in charge of the Southern Region.
• Daily workflow analysis and proposal (including integration and regression testing) of new approaches and best practices and/or assessment findings to be integrated to maintain patient safety.
• Produced weekly deliverables in regards to operations and production of tasks completed by the team.
• Prepared monthly report regarding performance and statistics regarding training results. Prepared monthly reports in regards to plans and projections taking into consideration budget impact and cost effective efforts.
• In charge of initial disciplinary and correction actions for subordinates.
• Supported and suggested more effective ways to utilize available manpower for a cost effective operation.

Confidential, San Antonio, Texas

EHR Essentris Application System Administrator/Clinical Consultant

Responsibilities:

• Trained all staff from ancillary to Providers on EHR Essentris application (an in-patient software).
• Essentris deployment support - creation of 2600+ accounts (with filtering for different levels of access). Subject matter expert in the area.
• Achieved unprecedented cooperation from the physicians from all specialties for an uncomplicated transition from paper charting to EHR system.
• Daily reviews and follow-ups, generated new proposals and fine-tuned changes that allowed a better integration of the new system. Documented and presented meaningful use data.
• Created and developed new clinical notes.
• Developed and supervised CPOE processes.
• As part of my duties, I also supervised, prepared, and delivered training; OTS and OJT; prepared and assisted providers in the development of orders sets, clinical notes, reviewing Hospital pharmacology library, updating app changes on a monthly basis; performed as network admin for the software, and troubleshooting different issues in coordination with the vendors; coordinated trainers' activities in all levels of care, from ancillary to specialists; performed all the previous through the concerted efforts of a team of professionals under my direct supervision, according to my specific guidelines, timelines and expectations.

Confidential, San Antonio, Texas

EHR Essentris Trainer/Clinical Consultant

Responsibilities:

• Trained all staff from ancillary to Providers on EHR Essentris application (an in-patient software).
• Created and developed new clinical notes.
• Developed and supervised CPOE processes.

Confidential, San Antonio, Texas

Clinical Analyst / Project Manager

Responsibilities:

• Developed in-patient workflows for 3 DoD hospitals, provided follow up and support for implementation
• Developed a comprehensive bilingual primary health education (including dental) program for primary care clinic.
• Managed the implementation and deployment (and translation to Spanish) of a Health Risk Assessment program to 7 DSHS clinics for Texas Department of Health. Program targeted chronic degenerative diseases; lung, breast and cervix cancer.

Confidential, San Antonio, Texas

Provider Liaison

Responsibilities:

• Designed and established a provider satisfaction protocol to channel feedback that increased provider retention in the areas of Texas, Oklahoma, Georgia, Tennessee and Kentucky for the company contracted to perform government compensation and pension evaluations. Results: Reduced turnover of providers from 25 to 10% in the mentioned areas.
• Trained all staff from ancillary to Providers on EHR developed by the company to conduct clinical assessments.
• Maintained and developed PR with the different providers’ offices, developed rapport to increase and maintain retention.