Restaurant Manager Resume

SUMMARY:

Provides Focus escalation management for all incoming support escalation to internal and external customers.
Interfaces with senior management, engineering, sales and customers to resolve business and technical issues on all data/telecommunication products and services
Strives toward delivering consistent service levels by exceeding customer expectations

TECHNICAL SKILLS:

Computer Skills: In depth knowledge of Microsoft Windows OSs, Microsoft Office Suites and I.P. Technology

PROFESSIONAL EXPERIENCE:

Confidential

Restaurant Manager

Responsibilities:

Managed restaurant operations in terms of staffing and scheduling functions
Greeted guests and make arrangements to seat them
Ensured provision of service in terms of order accuracy and time management
Interviewed, hired and trained personnel to work in a restaurant environment
Ensured smooth coordination between the back - end and front-end activities
Managed inventory and stocks and supplies
Managed customer complaints and queries
Led a marketing campaign to solicit new business and succeeding by meeting set goals effectively

Confidential, Edison, NJ

Unit Manager

Responsibilities:

Lead a team of order managers thru migration projects from justification through completion.
Activities included ordering data circuits, planning and managing key resources, directing employees to exceed timelines and quality plans, monitoring tracking, reporting and acting on all project activities appropriately.
Manage, Create and Enforce best practice for call escalations bothinside and outside the support department.
Provide crisis management point of contact for all escalatedcustomer issues and projects, especially in situations where customersatisfaction is at risk and special attention is needed to bringresolution.
Establish expectations,enforce relief and resolve through effective communication.
Monitor call escalationsto ensure proper response and resolution times are met.
Volume, revenue and lowered customer issues by 20%
Provided effective senior leadership to the project team ensuring that project team members are motivated and preforming as required

Confidential, Edison, NJ

Manager - Client Services

Responsibilities:

Managed a team of 17 associates processing client T1, DS3 and OC3 circuit requests from existing or new clients for installation, disconnection or moves of telecommunications services.
Tasked with high-profile installations of data circuits with various key telecommunications vendors on a national and regional level.
Interacted and directed carriers regarding the provisioning of client circuits. Delivered maintenance for client hardware which insured service was delivered in accordance with executed service level agreements (SLA) with associated telecommunication carriers.
Mandated with insuring dates of installation were met, client billing was accurate and customer was satisfied with the quality of service provided.
Served as a point of escalation for internal and external customer requirements.
Prioritizeand guide escalation team in correct handling of critical customer issues.
Directed employee training and executed performance evaluations for senior management review which provided necessary insight for future employee development.
Coordinating with the customers for developing an escalation management plan as per their requirements, adding additional resources for escalation process if required, and developing a detailed escalation plan accordingly

Confidential, New York, NY

Senior Systems Network Controller

Responsibilities:

Directed and facilitated all client acquisitions of data circuit orders related to major Reuters products and services.
Responsibilities extended to cover National, Banking, Brokerage and all Global Accounts in the Midtown, Downtown and Northeast Region.
Tasked and goaled with providing high quality and consistent client service.
Mandated with working with sales and technical departments, outside vendors and all clients for expeditious installation service.
Oversaw the management of all data center capacity issues and directed escalation protocols to advanced level departments in a timely manner.
Maintained all primary corporate databases and kept internal customer updated to assure data integrity.