SUMMARY:

To obtain a challenging position that utilizes my analytical skills and knowledge in an organization that provides an opportunity for professional growth and advancement.

TECHNICAL SKILLS:

Microsoft Word, Excel, Access, Outlook, Windows Platforms, WordPerfect, Power Point, Lotus, Internet Explorer, QuarkXPress, BAAN & SharePoint. Accounting, Administrative assistant, Billing & Coding, Banking, Interpreter, Press Releases, Retail Sales, Expert, Public Relation Specialist, Marketing Expert, Knowledgeable with Medical Terminology, Health Insurance Benefits Rules and Regulations, Verbal, and Written Communication skills.

EXPERIENCE:

Confidential, Warren, MI

Responsibilities:

• Consulting with customers on the value of Bosch 240 volt charge stations and value - added installation services
• Securing commitment to proceed through the purchase/installation process
• Coordinating with SPX and Confidential Independent Sales Contractor’s Technicians/ customers and ensuring a positive experience for the customer
• Front line issue resolution, along with proper escalation when required
• Timely follow up to customers that are unavailable via phone and emails
• Increasing the take rate and sales of 240 volt electric vehicle charging hardware and electrical installation services to residential customers
• Self-monitoring of metrics, reporting of status, and productivity accountability
• Sales, World Class Customer Service, Client Relations, Administrative work
• Experienced in Share point application as well as the BON system.
• Responsible for ordering, purchasing, delivering, and inventory tracking
• Dealt & supported customer service support with CEOs, Engineers, Operation Managers from Germany, Canada, and the United States.
• Involved with test driving vehicles such Volt and Tesla
• Helped customers in choosing the right charger products that matches their vehicles.

Confidential .

Retail Sales - Salon & Designer Line

Responsibilities:

• Set and achieve personal sales goals while supporting the goals of the team
• Greet customers in a timely, professional and engaging manner
• Provide an exceptional shoe fitting experience, that includes measuring for size and suggesting fashion looks based on current trends and customer feedback
• Provide honest and confident feedback to customers regarding merchandise style and fit
• Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
• Consistently seek new fashion and product knowledge to act as an expert for the customer
• Open new Nordstrom Fashion Rewards accounts as a means of building customer relationships
• Work as a team player to ensure each customer receives the best service possible
• Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning
• Proven ability to set and achieve sales goals
• Competitive drive and entrepreneurial confidence to succeed in a commission-based environment
• Demonstrated ability to develop relationships with customers and coworkers
• Knowledgeable and enthusiastic about fashion
• Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
• Ability to quickly learn new procedures and processes
• Strong organizational and follow-through skills
• Excellent communication and interpersonal skills
• High level of ownership, accountability and initiative

Confidential

Sales Associate

Responsibilities:

• Consistently number one seller since the store had opened.
• Great shoe judgment and stylist consultant. ( used to make shoes)
• Responsible for personal sales goals while supporting the goals of the team.
• Provide great customer service to build customer relation to be able to invite them for special events and promotions.
• Great in working with people and helping them find what they’re looking for from a sport to a formal event shoe.
• Perform daily store maintenance tasks including stock work, re-merchandising, display, price markdowns, and merchandise transfers along with a light cleaning.

Confidential

Administrative Assistant Manager

Responsibilities:

• Provided administrative assistance to the location manager as well as clerical support to other location management staff.
• Responsible for daily, weekly, and monthly reports to the Regional Census Office.
• Set up meetings for the location manager with local community officials.
• Traveled to different sites & coordinate new hire applications and paper work.
• Conducted interviews for Arabic speaking needs.
• Conducted manual and live scan finger prints for new hire employee’s background check.
• Trained managers on assigned cases and commitments for IPCD/Data entry.
• Screened telephone and personal callers.
• Monitored visitors to the locations.
• Issued ID badges.
• Prepared time sheets for mixed tour and leave earning location staff.

Facility Manager

Confidential, Dearborn, MI

Responsibilities:

• Conducted all types of insurance inquiries and authorizations.
• Aggressively maintaining facility sales’ goal for the month.
• Scheduled all patient appointments for clinical to provide adequate care.
• Maintained computerized schedules.
• Prepared charts for new patients, schedules, and follow ups.
• Assisted patients with billing issues.
• Collected cash for previous account balances, co-payments, deductibles, and non-covered insurance services.
• Ensured accurate third party billing verification for all patients.
• Obtained authorizations and referrals for insurance coverage.
• Responsible for sales, visits, and appointments invoices to be submitted to corporate on a daily basis in a timely fashion.
• Performed clerical functions, which facilitate the overall organization of the facility.
• Performed all clerical duties as assigned to therapist, directors, billing manager, and corporate directors as needed.
• Trained new employees.
• Responsible for all staff members and cooperation when it comes to corporate rules and procedures.
• Submitted month end sales, paper work, and invoices for monthly budget.
• Coordinated staff members regarding their duties and daily functions.

Personal Banker

Confidential, Redford, MI

Responsibilities:

• Responsible for fostering and maintaining sales and marketing of investment products offered to existing and prospective bank customers, both personal and business, which all allow me to open all types of accounts.
• Aggressively seeking new sales opportunities with customers, consistently exceeding monthly sales goals.
• Continuously improved on customer service, through frequent monitoring and review of team performance.
• Conducted weekly team meetings to discuss new promotions and products offered to customers, and implement communication strategies with customers.
• Followed and trained others on bank products, analyzing and recommending approved products to clients and prospects.
• Built and maintained networks and relationships with internal employees and external professionals with the purpose of developing customer referrals.
• Conducted administrative work and regularly volunteered to ensure all tasks were complete on a daily basis.
• Loan Originator for the branch, responsible for new applications, loan processing, and closing.
• Business to Business Sales, Conferences, Meetings, Scheduling, Client Relation.

Customer Service Advisor

Confidential, Troy, MI

Responsibilities:

• Strong judgment and professionalism in dealing with Confidential customers and dealerships by telephone.
• Interfacing with local auto dealers, automotive technicians to resolve customer problem situations.
• Aggressive marketing; Community liaison;
• Sales & Telemarketing business to business, Assisted in financial advising;
• Produced spreadsheets Promoted public relations efforts such as creating seminars and meetings;
• Recruiting and Administration assistant.

Customer Service Representative

Confidential, Livonia, MI

Responsibilities:

• Answered client inquiries; researched payoffs and account status; generated spreadsheets reports.
• Worked with clients to advise payment arrangements
• Answered phones, data entry, updated client accounts daily