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Direct Care Staff Resume

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TX

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OBJECTIVE: To start a career that will allow me to employ leadership and problem solving skills.

EMPLOYMENT HISTORY:
Unit Secretary 01/09 – Present
Confidential,
Tyler, TX 75701

Responsible for reading doctors’ orders, and entering the orders via computer. Communicate with multiple departments to ensure the doctors’ orders are performed and completed. Prepare and update patients’ charts. Prepared paper work for nursing staff. Responsible for completing and faxing documents to pharmacy, lab, and telemetry. Answer phones and transfer calls to proper destination. Communicate with the patients and dispatch their needs to proper person. Delegate room assignments for patient care assistants.

Direct Care Staff 07/07 – 01/09
Confidential,
Tyler, TX 75701
40 hours/week

Supervised a home of four adult men with mental disorders ranging from ages 16-28. Was responsible for mediating disputes between residents. Assisted residents with medication. Interacted with residents and their family members. Spoke with family members about problems and concerns. Aided residents in life style skills such as: hygiene, problem solving, social, housekeeping, and money management. Responsible for recording residents’ behaviors and daily routine.

Front Desk Staff 02/05 – 07/07
Flint, TX 75762

Registered and discharged guest. Prepared reports for the corporate office. Assisted with payroll and check request. Responsible for deposits. Responsible for rendering concierge services for RCI guest. Hosted breakfasts for RCI members. Answered phones. Received guest complaints as well as needs and dispatched them to proper department. Communicated with different departments to ensure members needs and problems were met and solved.

Receptionist 06/04 – 02/05
Confidential,
Tyler, TX 75701
25 hours/week

Registered students for exams. Assisted in setting up for school functions and test. Presented presentations about drug, alcohol and sex abuse and awareness. Assisted in calculating results of group surveys.

Special skills: Ability to work well under pressure, strategic & complex thinking skill, ability to deal with difficult people, skills interacting with individuals with mental disorders and their family members, great time management, basic interviewing skills such as paying attention to body language, eye movement, tone and pitch of voice, and listening for missing and misleading information. Interpersonal skills, ability to set priorities, ability to maintain and establish effective relationships, communication and listening skills, problem solving, leader ship skills, patience and compassion, self motivator, empathetic, proficient reading and writing skills. I also have skills and experiences operating calculators, computers, printers, fax machines, copiers, multiline phones, e-mail, and Microsoft word and excel

Education:

B.A. Degree, Psychology

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