Customer Care Specialist Resume Scottsdale, AZ - Hire IT People

PROFESSIONAL PROFILE:

Demonstrated aptitude for developing new skills with experience in MS Office applications. Have utilized a variety of PC based systems, multi - network billing systems, and software applications during the course of my career.

PROFESSIONAL EXPERIENCE:

Customer Care Specialist

Confidential, Scottsdale, AZ

Responsibilities:

Assist Real Estate Agents with their online accounts
Reset Agent user name and passwords.
Advise Agents on support site for more exposure to potential clients.

Customer Care Specialist

Confidential, Phoenix, AZ

Responsibilities:

Enroll/up sale new members into the weight watchers program.
Maintain members account information.
Locate Meeting locations for members on the monthly pass program.

Assessment Outreach Scheduler

Confidential, Phoenix, AZ

Responsibilities:

EnrolledMedicare Advantagerecipients in their Health Plan’s Assessment and Special Needs Program.
Scheduled appointments via outbound or inbound calls from recipients.
Managed and organized calendars and appointments for field nurse practitioners and physicians in various markets.

Customer Care Representative

Confidential, Scottsdale, AZ

Responsibilities:

Handled enrollment requests, answer questions about programs, and adverse events.
Assisted Pharmacies with claim issues, and patient information.

Enrollment Specialist

Confidential, Tempe, AZ

Responsibilities:

Completed and updated Termed and New Member Eligibility, and Correctional Reports.
Responsible for updating Delivery Kick payment information in AHCCCS.

Customer Service Representative

Confidential, Scottsdale, AZ

Responsibilities:

Responsible for assisting customers with general information.
Assisted customers with ticket and toll violations questions.

Customer Service Representative

Confidential, Phoenix, AZ

Responsibilities:

Responsible for administering flexible spending accounts.
Enrolled customers for commuter benefits.

Missing Information Specialist

Confidential, Tempe, AZ

Responsibilities:

Responsible for correcting and re-billing patient's insurance.
Searched multiple data bases for correct patient demographics.

Administrative Assistant

Confidential, Phoenix, AZ

Responsibilities:

Responsible for faxing authorizations to physicians for inpatient and outpatient surgeries.
Pulled patient’s charts for management and staff meetings.
Media faxed patient’s health information.

Mortgage Loan Processor

Confidential, Phoenix, AZ

Responsibilities:

Processed home equity loans and lines for customers refinancing homes.

Reservations & Distribution

Confidential, Phoenix, AZ

Responsibilities:

Scheduled reservations upon request on a national base.
Input hotel information into data base systems.

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Customer Care Specialist Resume

Scottsdale, AZ

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