Customer Service Representative Resume Providence, RI - Hire IT People

WORK EXPERIENCE:

Customer Service Representative

Confidential, Providence, RI

Responsibilities:

Patient Support Specialist

Confidential, Cumberland, RI

Responsibilities:

Inbound Call Center Representative cross trained for billing and medical records support for 1700 clinics in 28 states
Answer incoming calls in a timely fashion from patients regarding billing statements and recent visits
Add/update insurance and submit medical claims using Athena billing system
Identify and correct billing issues (locate missing payments, apply contractual amounts per EOB)
Review recent visits to clinic (provide lab results, copies of medical records) using EPIC
Document all calls and enter any patient concerns/complaints using CRM

File Clerk

Confidential, North Smithfield, RI

Responsibilities:

File Clerk/Archivist/Receptionist/Cashier
Retrieve Service Repair Orders, Warranty and Accounting copies from Nissan and Subaru stores.
Scan into appropriate location using Et File Cloud
File hard copy to appropriate file cabinet
Answer multi line telephone
Greet customers upon arrival
Cash out Nissan Service and Parts counter customers
Stock in new and used cars using AutoMate Program

Confidential, North Quincy, MA

Sales

Responsibilities:

Call Center Representative cross trained for medical, behavioral health and oral surgery lines of business
Answer incoming calls in a timely fashion from members and providers looking to obtain behavioral health services
Process fax requests from providers for additional services and levels of care
Obtained and entered pertinent demographic and clinical information and documented using MCPS
Transfer clinical calls to appropriate department
Processed requests by mail for Oral Surgery requests and delivered to Oral
Surgeon Review team
Documented decisions and informed providers of approval/denial and appeals process

Sales

Confidential, Kingston, MA

Responsibilities:

Representative

Confidential, Pembroke, MA

Responsibilities:

Inbound call center representative responsible for booking appointments for Confidential using a computer response program.

Cashier

Confidential, South Boston, MA

Responsibilities:

Seasonal Cashier and Food Service for non profit organization, responsible for all cash transactions, food preparation and service, setting up and closing each day.