CAREER SUMMARY:

• Technically sophisticated IT professional with nearly 20 years of experience
• Incident/Outage Specialist/Manager: 6+ years
• Development/Production Support/Infrastructure Manager: 4+ years
• Developer/Tester: 6+ years
• Production Support Analyst: 3+ years
• Strong work ethic, customer - focused, deadline-conscious, attention to details, proactive, analytical, problem solver and process-oriented skills.
• Proven track record of detailed data analysis and metrics charts.
• Sense of urgency when dealing with outages (all hands on deck). Lead by example.

SKILL:

Functional: Application Development, Production Support, Problem/Outage and Change Management.

Packaged Applications: Microsoft Office (Excel, Word, PowerPoint, Project and Visio).

Technical: SDLC, Windows, Lotus Notes, C, C++, Java (JDBC, RMI, applets, servlets, JFC), Fortran, CGI, OOAD (Use Cases, UML), Unix, shell scripts, HTML5, CSS, SQL, Apache, JRun, Remedy, Oracle, Informix, parallel processing, client-server applications, mathematical modeling, numerical analysis.

PROFESSIONAL EXPERIENCE:

Confidential

Physics Professor

Responsibilities:

• Lectured Physics III to Civil Engineering and Production Engineering students.

Confidential, Middletown, NJ

Consulting I/T Specialist

Responsibilities:

• Worked with onshore and offshore development teams to gather audit artifacts.
• Created Remediation Plans and shared with client executive.
• Managed the Data Privacy Remediation Program, in support of existing contract and any new work. Worked with the client to create a Data Privacy Remediation Strategy.
• Surveyed IT Managers about test environment to detect privacy issues in testing.
• Provided outage support for 700+ applications in the account.
• Attended hundreds of outage bridges 24x7, guided outage restoration, and met overall Time To Restore (TTR) target set by client. Attended hundreds of Post Outage Review meetings, led organization on Root Cause Analysis, and ensured Service Action Plans were completed.
• Advised Project Office on outage SLAs, worked with internal teams and client to arrive Confidential correct Root Cause, with a cost avoidance of hundreds of thousands of dollars per year.
• Wrote Outage Procedures document and shared with production organization.
• Prepared Improvement Plans (PowerPoint) to address reoccurrences of hardware-related outages and to reduce Human Error and Procedural outages.
• Wrote outage-related requirements for the Maintenance Review Board (MRB) process.
• Prepared weekly outage presentation (Excel and PowerPoint), and reviewed with senior managers and executives. Contributed to Knowledge Management Systemand Best Practices.
• Created weekly report of change and trouble tickets requiring temporary privileged access.
• Represented organization in Fault Process Management and User’s group meetings.
• Provided technical project management of special initiatives, like UGN to CBB migration, DNS changes, and application retirement process (which saved thousands of person-hours).
• Skills used: Remedy, ACTT, AOTS, CMDB, TelAlert, BusinessObjects XI, Windows, Microsoft Word/Excel/PowerPoint/Project/Visio, Lotus Notes.
• Managed a Systems & Network Administration team of 16 people supporting 28 applications and hundreds of servers (Sun, HP, Confidential, Windows), responsible for security, asset inventory, 3rd party software installation, and server administration.
• Reduced server count by over 20% thus saving in maintenance and software costs.
• Led organization (700+ applications) in providing security vulnerability support (assessment and centralized fixes) and ensured remediation goal committed to client was met.
• Managed team of 36 employees and contractors, in the US and India, responsible for development, testing and production support of 10 applications (critical and non-critical).
• Led team to offshore application development to India, meeting all service levels, 5% productivity target, and achieving SEI goal set by organization.
• Negotiated Time & Cost of new application releases with clients and server/software maintenance contracts with vendors.

Confidential, Middletown, NJ

Software Developer/Tester/Production Support

Responsibilities:

• Trained department in java and servlet technology, when java was still in its infancy.
• Designed and developed servlet-based classes to simplify programming and achieve reusability across multiple applications, and shared with department.
• Developed, tested and provided L2/L3 production support for 14 releases of 5 telecom applications.
• Performed beta testing of development software, prior to it being purchased by department.
• Wrote shell scripts to apply Y2K patches to SunOS 4.1.3, saving thousands of person-hours.

Skills used: Java (applets, servlets, JDBC, RMI, JFC), HTML, Apache, CGI, JRun, SQL, Oracle, Informix, design patterns, csh, bsh, ksh, sed, awk, Perl, nmake, Sablime, Unix, OOAD (Use Cases, UML).

Confidential, Batavia, IL

Researcher/Programming Analyst

Responsibilities:

• Designed, implemented in C++, and tested high-performance persistent object stores of high-energy physics events using a lightweight persistent object manager (PTool).
• Converted and optimized legacy physics software written in Fortran/C++/Motif to run under a Parallel File System (Vesta) of a scalable parallel computer ( Confidential SP1 hardware).

Skills used: Fortran, C++, Java, applets, HTML, CGI, ksh, Perl, LSF, make, Unix (AIX), Vesta, MPI, Ybos.