Customer Service associate Resume

SUMMARY:

My objective is to be a great asset to the Company by increasing sales and to give a great customer service experience to all clients.
My objective is to be of a great asset to the Company by increasing sales and share my people skills to customers with diversity needs.
My passion is to give back to the clients the respect they deserve not only as customer but also as people, I would love to represent the company by all means where ever I go not only at work because my behavior and personality it represent whom I am and where I work where ever I go.
Furthermore I do speak two language and proudly I love to serve those whom need the assistance of translation.

SKILLS:

Using Quicken, Quick Books

Microsoft Money

Microsoft Office and Outlook

Managing Small Groups

Independent and outgoing.

EXPERIENCE:

Confidential

Customer Service associate

Responsibilities:

Assisted customer with their life insurance inquiries and maintain up to date customer personal information, process life insurance payments over the phone, process life insurance cash withdrawals from policies cash value, surrender life insurance policies per brokers, agents and customer request. Service the agents and brokers telephone line to process all source of life insurance inquiries and to up - date customer files.
Furthermore I was a per diem on Confidential ’s Total Control Account Department, assisted customers, brokers and agents with Confidential payments, maintain up to date client’s checking accounts, order checks, process cash withdrawals, re-order bank statements, up-dated beneficiary’s information to account holders and closed checking accounts over the phone when requested.
I also had the ability to work independently from home and been able to meet my stats.

Confidential

Online banking Customer Service associate

Responsibilities:

Effective in planning and prioritizing daily work, to obtain approximate 75 call per shift.
Adhered to banking policies, and federal, state and local laws.
Assisted customer with Online banking over the phone.
Provided information to customers and maintenance the persona, business accounts to include to include consumer finance and sales to open new accounts.