SUMMARY:

• Personalization Lab and Optimization Specialist
• Epic Applications Integration Analyst, Technical Dress Rehearsal (TDR)
• TED Training for MST Build
• Learning Home Dashboard (LHD)
• At - The-Elbow (ATE) Go Live Support
• M*Modal and Dragon Trainer
• Trains Voice Recognition Software

TECHNICAL SKILLS:

Microsoft: Access, Excel, PowerPoint, Project, Publisher, Visio, Word

SAP: MM, SD and PM Modules, Project Management 101, Lean Six Sigma Greenbelt

WORK EXPERIENCE:

Epic Clinical Informatics Principal Trainer

Confidential, Parkersburg, WV

Responsibilities:

• Trained the trainers
• Physician Personalization and Optimization training
• Test Scripts team for Confidential /Outpatient
• Developed Guided Practices, Training Materials, Lesson Plans and Tip Sheets
• Responsible for writing and editing the training content for end-user training, as well as creating job aids and training documentation for staff
• Involved in training program development, build technical training environment, oversees classroom training, and update training materials
• Created new courses from development to implementation
• Remote support using Epic SUP
• Uploads and creates links in Learning Home Dashboard (LHD)
• Trains physicians on how to use Dragon Voice Recognition Software
• Integration of Dragon into Epic.
• Assists physicians with Dragon personalization

Epic Clinical Informatics Principal Trainer

Confidential, St. Louis, MO

Responsibilities:

• PACs integration workflows
• Trained the trainers
• Personalization and Optimization training
• Test Scripts team for Confidential and Confidential
• Developed Guided Practices, Training Materials, Lesson Plans and Tip Sheets
• Responsible for writing and editing the training content for end-user training, as well as creating job aids and training documentation for staff
• Participates in design activities and works with module teams to develop training lesson plans
• Involved in training program development, build technical training environment, oversees classroom training, and update training materials
• Created new courses from development to implementation
• Built, tested, and maintained the Epic training environment in MST, POC, TST, ACEs, PRD
• Uploads and creates links in Learning Home Dashboard (LHD)
• Worked with hospital leadership to create and maintain training materials
• Trains physicians on how to use M*Modal Voice Recognition Software
• Integration of M*Modal into Epic
• Assists physicians with M*Modal personalization

Epic Clinical Informatics Principal Trainer / Instructional Designer

Confidential, Wausau, Wisconsin

Responsibilities:

• Designs, develops, coordinates and conducts training classes and materials for Confidential
• Secondary Principal Trainer for Stork and OpTime and Anesthesia
• Audience to include Surgeons, Physicians, Inpatient Nurse, Inpatient Nurse ICU, Dialysis Nurse, Wound Nurse, Medical Receptionist/Unit Clerk, OB Nurse, NICU Nurse, Operating Room Staff
• Back up classroom trainer for Epic ASAP - Trained Emergency Room Staff in classroom setting
• Trained the trainer. Trained credentialed trainers on curriculum and workflow; admissions, shift assessments, flow sheets, postpartum, triage, readmit, discharge, grease boards, toolboxes, etc
• Upgrade, Procedure Pass processes
• Develops training content for classroom as well as guided practices and tip sheets
• Delivers content clearly and concisely in accordance with established training program objectives and parameters, and coaches and motivates students
• Coordinates training logistics including room scheduling, catering, equipment, registration and communication, and ensures proper execution of a quality learning environment
• Collaborated with SMEs to ensure content quality and client expectations are met
• Works in TXT, TST, POC, ACE, SUP, MST patient Build and assists in migration to PRD
• Responsible for building, testing, and maintaining the training environment
• Testing team - Test scripts for Confidential, ClinDoc and Stork
• Applies adult learning principles in order to accommodate students' different learning needs and styles
• Go Live ATE Support and post go live support to include classroom training for new employees
• Updates Learning Home Dashboards (LHD)
• Supports Epic “current state” users remotely using Epic SUP

Epic Ambulatory/Outpatient Clinical Analyst

Confidential, Fort Mill, South Carolina

Responsibilities:

• Confidential program clinical analyst
• Supports physicians and clinical staff
• Provides optimization and personalization sessions for Community Connect clients
• Works in TST, POC, PRD and MST to make build changes and modifications
• Works with Principal Trainers on workflow build
• Helpdesk support for end users using Epic SUP

Epic Principal Trainer / Instructional Designer

Confidential, Philadelphia, Pennsylvania

Responsibilities:

• Certified Epic Instructional Designer, Confidential as well as Ambulatory-Outpatient. To include private practice and hospital system affiliated clinics as well as outpatient/same day surgery
• Trained the trainers
• Personalization and Optimization training
• Test Scripts team for Confidential as well as Ambulatory
• Developed Guided Practices
• Responsible for writing and editing the training content for end-user training, as well as creating job aids and training documentation for staff
• Participates in design activities and works with module teams to develop training lesson plans
• Involved in training program development, build technical training environment, oversees classroom training, and update training materials
• Created new courses from development to implementation
• Built, tested, and maintained the Epic training environment in MST to TST to PRD
• Worked with hospital leadership to create and maintain training materials

Epic Principal Trainer / Instructional Designer

Confidential, Nyack, NY

Responsibilities:

• Designs, develops, coordinates and conducts training classes and materials for Inpatient Physicians and Nurses as well as Operating Room Staff
• Delivers content clearly and concisely in accordance with established training program objectives and parameters, and coaches and motivates students
• Coordinates training logistics including room scheduling, catering, equipment, registration and communication, and ensures proper execution of a quality learning environment
• Works in TXT, TST, MST Build and assists in migration to PRD
• Applies adult learning principles in order to accommodate students' different learning needs and styles
• Project planning, designing and analyzing various programs or software
• Consults with users and other analysts to identify current operating procedures, define system requirements
• Patient Build: while developing trainers’ skills via Cookbook to create details of test patients and their various illnesses, principal problem, hospital problems, allergies, history, etc, Scotty, Creation of new patients, etc
• Go Live ATE Support and post go live support to include classroom training for new employees

Epic Ambulatory/Outpatient Analyst

Confidential, Spartanburg, South Carolina

Responsibilities:

• Liaison between end users, trainers and build team
• Current state analysis of hardware to determine future state requirements of Epic
• Configure printing for all workstations within a facility
• Testing of all workstations, printers, status boards, paper scanners, barcode scanners and faxing from Epic
• Builds and test order transmittal routing
• Assists with coordination and tasks in support of the Epic Technical Dress Rehearsal (TDR) Worked with various specialty area physicians to include: gastroenterologist, pulmonologists, cardiologists, neonatologist, pediatricians and general medicine
• Current state analysis of hardware to determine future state requirements of Epic
• Makes modifications and tests Epic build: TST, MST, PRD
• Helpdesk support for end users using SUP

Epic Credentialed Trainer

Confidential, Greenville, South Carolina

Responsibilities:

• Epic EMR Credentialed Trainer and Go Live ATE Support
• Credentialed in Epic Confidential
• Classroom trainer for surgeons, physicians and nurse practitioners, nursing staff
• Trained Epic Beacon, Oncology module, cancer staging, chemotherapy training to surgeons, physicians and Oncology Staff
• Provided at-the-elbow support to end users for 4 weeks during the implementation
• Liaison between end users, third parties, and Epic implementation staff
• Assisted with identification of eLearning content specifics as directed by client to assist with training and/or optimization topics during the Epic and Dragon Medical training process

Epic Credentialed Trainer

Confidential, Boston, Massachusetts

Responsibilities:

• course content planning, classroom planning, classroom instruction, and creation/coordination of all training materials needed for implementation and post go-live
• Trained physicians, surgeons, hospital staff in ClinDoc, Confidential, Stork modules/applications
• Trainer for Provider Personalization Labs, allowing inpatient and Ambulatory/Outpatient providers to customize their Epic profile, resulting in maximum utilization of Epic functionality