Call Center Representative Resume

SUMMARY:

Confidential is a professional with customer care experience. He has had experience at inbound/outbound call centers - he had to process claims, troubleshoot & make corrections. Confidential also had to verify and update customer information in the database. He is detail oriented and organized.

SKILLS:

Excellent Customer Service

Bilingual Haitian Creole

Problem Solving

MS Word, Excel, and PowerPoint

PROFESSIONAL EXPERIENCE:

Call Center Representative

Confidential

Responsibilities:

Inbound/Outbound call center 60+ calls/shift
Determined Customer eligibility and explain benefits
Assisting with claims processing
Interacting with pharmaceutical companies to determine if medications are covered

Call Center Agent

Confidential

Responsibilities:

High volume inbound/outbound call center
Assisting customers with troubleshooting lottery machines
Answering phones with call volumes as high as 60 calls or more per day
Dispatching technicians to assist the retailer with repairing the lottery machines

Customer Service Rep

Confidential

Responsibilities:

Collect money from patrons and dispense change
Verify age of customer if they are purchasing alcohol or cigarettes
Answer questions and provide directions if needed
Prepare daily reports of fuel and oil

Cashier

Confidential

Responsibilities:

Greet customers entering establishment
Receive payment by cash, check, credit cards, vouchers, or automatic debits
Issue receipts, refunds, credits, or change due to customers
Assist customers by providing information and resolving their complaints
Establish or identify prices of goods, services or admission, and tabulate bills using calculators or cash registers.

Consumer Engagement Specialist

Confidential

Responsibilities:

Explaining health insurance plans and options to potential customers
Seek out new clients and develop clientele by networking to find new customers and generate list of prospective clients
Ensure that policy requirements are fulfilled, including any necessary medical examinations completion of appropriate forms

Clerk

Confidential

Responsibilities:

Clean and sanitize work areas, equipment, utensils, dishes, or silverware
Store food in designated containers and storage areas to prevent spoilage
Portion and wrap the food, or place it directly on plates for service to patrons
Take and record temperature of food and food storage areas, such as refrigerators and freezers
Prepare a variety of foods, such as meats, vegetables, or desserts, according to customers’ orders r supervisors instructions, following approved procedures

Cashier

Confidential

Responsibilities:

Greet customers entering establishments
Receive payment by cash, check, credit cards, vouchers, or automatic debits
Issue receipts, refunds, credits, or change due to customers
Assist customers by providing information and resolving their complaints

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