Account Associate Resume

SUMMARY:

I am looking for a challenging position in a reputable company in which I am able to perform the job with the knowledge, experience and dependability that I have.
I have been able to wear many hats, so I am searching for an opportunity where I can dedicate myself to learn, grow and master any and all responsibilities appointed to me.
10 years of excellent customer service experience.
Fluent in Spanish.
Skilled problem solver.
Able to handle irate customer complaints in a tactful manner.
Ability to multitask successfully. Superior attention to detail.
Active listening skills.
Motivated team player.
Dependable.
Excellent grammar skills.
Good practice in detailed communication skills.
Fast learner.
Deadline - driven.
Good written communication.
Well mannered.
Confident in representing any business professionally.
Flexible.
Minor experience in managing.
Exercises good judgment.
Maintains strict confidentiality.
Organized. Comfortable using a variety of office equipment.
Able to work well in variety of demographics.

EXPERIENCE:

Confidential

Account Associate

Responsibilities:

Assisted account managers in issuing certificates of insurance.
Also, assisted in minor marketing tasks.
Entered data in excel spreadsheets in order to be presented to clients during policy renewal meetings with executives.
Faxed, emailed, and answered calls. Ordered Motor Vehicle Records for potential company hires.
Assisted the benefits department in translating from English to Spanish.

Confidential

Receptionist

Responsibilities:

Confidential

Insurance Coordinator

Responsibilities:

Managed filling and tracking of insurance claims and informed patients of their claim status.
Processed insurance claims in a timely manner.
Demonstrated strong attention to detail and the ability to multitask within a fast-paced, high-pressure work environment.
Ensured HIPPA compliance for all documentation.
Provided administrative support to senior-level staff. Interfaced with insurance providers and other healthcare providers.
Ensured the acceptance of Medicare claims in order to receive payment by auditing medical records and documentation.
Worked collections, which included mailing of correspondences, working with patients to establish promissory notes for payment and if necessary forwarded accounts to collections; compiled and prepped account with proper proof and documentation in order to file a small claims court case.
Assisted patients with eligibility benefit coverage questions.
Acquired CPT and ICD-9 codes to ensure proper treatment and billing of all detailed procedures.
Maintained transaction report for client billing.

Confidential

Wireless Sales Representative

Responsibilities:

Developed and maintained relationships with consumers and businesses to ensure client satisfaction.
Consistently demonstrated problem solving skills by troubleshooting consumer accounts and devices.
Merchandised products, based on schematics.