Apple Certified Service Technician RESUME NY - Hire IT People

QUALIFICATIONS

Expert Troubleshooter with commitment to lifetime learning along with exceptional teamwork and leadership skills.
Experienced Qualified Macintosh Hardware & Software Certified Technician since 2000.

CERTIFICATIONS

TECHNICAL SKILLS

TECHNICAL EXPERIENCE

Apple Certified Service Technician/Technical Support Confidential,
. Mar 2010-present
West Nyack, NY

Responsible for diagnosing, testing and repairing Apple Computer Systems and Mobile Devices following Apple Computer Repair Procedures.
Diagnose and repair hardware issues, completely built computers troubleshoot technical issues, and install software applications.
Install, repair, maintain, and upgrade Apple Desktop and Notebook Computers; Perform maintenance on printers.
Perform Device Configurations on Apple Mobile Devices: iPod Touch, iPhone 4S, & iPad 2.

Technical Support Confidential,
Mar 2007-Apr 2009
Orangeburg, NY

Assisted in troubleshooting user problems relating to Operating System issues, network Connectivity, TCP/IP, configuration, upgrades, MS Office products and internet connectivity
Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group policies.
Disabled and enabled accounts, file and folder permissions and configuring security templates as per need.
Maintained network availability and performance monitoring and notification systems.

Technical Support, Confidential,
Dec 2005-Mar 2007
Melville, NY

Provided technical support and guidance to Assigned Client Account Representatives to resolve product and client problems by utilizing extensive product knowledge and troubleshooting experience.
Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
Supported clients using ADP’s payroll and human resources and information systems, mastering ADP’s PC Software and Systems.
Supported and trained the users to handle different software applications as per requirement.

EDUCATION

Bachelor of Science, Computer Information Systems, Aug 2000