FC Associate Resume

PROFESSIONAL SUMMARY:

L4 - Lead IT Field Tech, Tier I - II Desktop Support, CSRIII, Lead-Floor Walk, Assist Manager
Win 95-10 OS, Network/VPN, Citrix, Cisco, VMware, VoIP, SAP, iOS, Android, Airwatch,
MS:OS/Apps/Products, Power Shell, Active Directory, OneDrive, Service Now, Remedy 4-7
Migrations, Tokens-RSA Console, OST/PST, Zantaz/E-Vault, Lotus-Lync-Skype-Yammer
Excels in Fast Paced-Changing Environment, Creative-High Energy, Loyal-Reliable

PROFESSIONAL EXPERIENCE:

Confidential

FC Associate

Responsibilities:

Sort/Scan Packages, Build/Unload Containers, Build/Unload Pallets, Unload/Load Trucks
Operate Pallet Jacks, Work with Wood/Plastic Pallets, Very Fast-Paced Environments
Sort centers are first stop from the warehouse. Hours standing up on your feet moving, sorting
Bending, Lifting, unpacking/packing packages from trucks to sorting areas and back on trucks
Getting every order from click to customer door

Confidential

IT Support Tech / L4 Lead IT Field Technician

Responsibilities:

Supervise, Administer, Inventory, Set-Up, Assign Team on Rollout of PCs & Scanners
Traveled across Texas w/Team Covering all HEB/Central Market Stores, Rollout/Collect Eqp.
Map Scanners, Printers, & Labelers, Unload/Load Pallet’s Label for Return to Confidential RGC Center
Reinstall Software (SCCM), Verify log-on/Apps working, Tag PCs User wants Left w/o Install
TS Issues w/ Confidential PM or HEB Technician to Remediate, Additional/Missing Inventory/Issue Reports

Confidential

ITSD Technician

Responsibilities:

Remedy Ticketing System, Win 7/10, BMC Remote Desktop, Entrust Token, Capsule VPN, EJ Viewer
POS/NPOS/CPOS TSPad, CMD Prompt, Ping, gRegister /gServers, SSO, Oracle, & Legacy PW Reset
Zebra/HP Printer, NCR- Confidential Thin Client Registers, Toshiba & HP Workstation, Confidential Laptop, Mobiles

Confidential, Arlington

IT PC Technician

Responsibilities:

New PC Rollout, Backup/Restore Profiles, D: Drive, Collect Expired Lease PCs
Configure Outlook, Set Security/Power Settings, Map Drives, Verify log-on/Software
Verify Data, Map Printers, Scanners, Labelers, Reinstall Software (SCCM)

Confidential

POS Technical Support - Migration Support

Responsibilities:

Service Now, System Center Configuration Management Console (SCCM)
RemoteDesktopServices (RDS), Power Shell, POSMON, Outlook 2013 Email,
Field Techs call in for assistance with Pin Pad/Cradle Point Installs in Pier 1 Stores

Confidential

IT Technical Support - Migration Support

Responsibilities:

MS Exchange to Outlook 365, Active Directory, Airwatch, RSA Console, ARS
Service Now-Create/Resolve/Reassign Req Backlogs, Desktop/Laptop, iPhone, iPad
Outlook E-Mail, Profiles, Lync, Dist. List, Mailbox, .OST/.PST Folder Issues

Confidential

IT Technical Support

Responsibilities:

Desktops/Laptops, Docks, iPad, Apps, Software, VoIP, Windows, HTC Win /Blackberry
Create/Resolve/Reassign Req Backlog Tickets, OneBadge Rekey PKI Cert/Password
Outlook E-Mail, Lync, Skype, Airwatch, Citrix, SAP, Active Dir, Tokens
Server-Jump Server, Dashboard, Active Client, ScoTool, Digital Shield, Service Catalog

Confidential

Senior IT Technical Ambassador- Help Desk Rep.

Responsibilities:

Resolve/Create/Reassign Tickets in USD, Remedy 4 & 7, Service Now, Enterprise
Desktops/Laptops, iOS Devices, Airwatch, Apps, Software, Leveraged Five Accounts
Lotus Notes-Outlook365 Chat, Email Archive, Zantaz/E-Vault, iPhone, Blackberry

Confidential

Senior IT Technical Support

Responsibilities:

Lotus Notes-Outlook 365, Citrix System, Enterprise, Airwatch Agent/Console, Ex/Import Data
Laptops, Desktops, iPhone, iPad, IPods, Android, Galaxy, Blackberry, Remove/Re-Install
Troubleshoot Enhanced Security, Adobe, Browser/Internet Options & Settings
Verify Browser Ver./Type, OS, Security Setting, Favorite, Bookmark, Preferable Set-up

Confidential

IT Technical Support - Help Desk Rep.

Responsibilities:

Verizon FiOS Phone, TV, Cable, Internet, Generate Test in DTI System/Storc System
Activate, Reset, Modem/PC/Laptop, iOS, Resolve/Open Citrix Tickets, Dispatch Techs

Confidential

Mortgage - Escrow Service Technician

Responsibilities:

Work Orders for Generate Escrow Analysis, Update Tax Lines
Verified Tax Disb., Escrow Refunds, Explain DLS Letters, Forced Escrow, Tax Office
Screen/Processing Apps, Generate Request, Approval & Denial/FEMA Referral Letters
Credit Reports, Projects, Mail Sort & Dist., Cross Train - IRS Request & Scanning Dept.

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