PROFESSIONAL PROFILE;

A proven professional with more than four years of experience. Core competencies include extensive expertise in IT systems, marketing, statistical analysis, program evaluation and research design. Excellent planning, organizational, written, and oral communication abilities. Exceptional analytical, negotiation, and problem - solving abilities acquired through a variety of complex situations.

PROFESSIONAL EXPERIENCE:

Electronic Health Records Analyst

Confidential, Muncie, IN

Responsibilities:

• Worked one-on-one with master’s and doctorate level clinicians at the Confidential to train them in the use and functioning CareLogic Electronic Health Records System.
• I coordinated with both the clinical, technology and quality assurance staff to ensure that the software and clinical documentation were aligned with the needs of the clinical staff.
• I worked intimately with the counselors to understand their technical, documentational and reporting needs.
• Worked to develop treatment outcomes for youths treated at our facility.
• Engaged clinicians and nursing staff across various residential programs to intimately understand clinical and medical use issues.
• Provided end user support to all users across the organization.
• Conducted one-on-one technical training for all new staff.

Data Analyst

Confidential, Indianapolis, IN

Responsibilities:

• Collaborated intimately with gift officers, vice presidents and other lead staff to develop valuable reports for tracking major university initiatives.
• Completed the conversion from eTapestry to Salsa Donor Pro.
• Managed donation pages and ticket purchasing web pages for various university, and community based events.
• Provided end user training to all gift officers.
• Oversaw Donor Life-Cycle process, including current and prospect assignment, equitable portfolio balance, stewardship process, and success tracking.
• Assisted in the ongoing maintenance and vetting of Donor Pro CRM.
• Extracted, compiled and tracked donation, gift and alumni data.
• Analyzed data to generate reports.
• Researched and documented relevant data analytics on individual, corporate and foundation donor prospects.

CMS/MIS Administrator

Confidential, Carmel, IN

Responsibilities:

• Imported student registration data in a timely accurate manner.
• Produced daily reports using advanced Excel functions.
• Communicated with domestic and international affiliates for LMS servicing.
• Provided Tier 3 support for the LMS to the organization.
• Conducted user experience testing for new courses and LMS updates prior to major release.

Graduate Research Assistant

Confidential, Muncie, IN

Responsibilities:

• Worked intimately with faculty advisors and conducted over 20 hours of research weekly focused on effectiveness of CCNA certification curriculum including completion and drop rates, and the creation and development of smart cities.
• Worked part time as a lab manager, providing tutoring and technical support to fellow graduate students in need.
• Evaluated the Cisco CCNA curriculum program data, containing over 1 million data points.
• Utilized a variety of software applications to analyze research data.
• Developed hands on STEM based activities for school aged girls in Muncie.
• Acted as key organizer and liaison for the Speakers of the 21015 World Usability Day Conference.

Network Administrator/ Mac Specialist

Confidential, Indianapolis, IN

Responsibilities:

• Installed and ran new network lines to the desktop machines and printers in the art department.
• Documented standard operating procedure for installing new switches.
• Collected and compiled database of administrative accounts and passwords, software, computers and printers.
• Upgraded and expanded network systems and components.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Documented all server and network problems and other unusual events in detail.
• Troubleshot and maintained all networking devices and infrastructure across the company.

Helpdesk Analyst (Apple Support Specialist)

Confidential, Indianapolis, IN

Responsibilities:

• Managed technical troubleshooting within an enterprise higher education environment, including system crashes, network outages, and data recoveries.
• Engaged in tracking Tier I and Tier II issues, with responsibility for prompt documentation, resolution and closure of trouble tickets.
• Served as the key member of the iPad rollout for the MU medical school.
• Managed over 25 trouble tickets daily.
• Reverse engineered the deployment process of iOS devices, reduced kitting cost by 100%.
• Planned and launched the deployment of iOS and OS X devices to MU-COM students and faculty.
• Provided break fix support for 700+ Apple OS and iOS devices.
• Developed individualized hardware & software training programs for 150+ faculty and staff members.
• Constructed documentation that was deployed to 2,500+ students. Resulted in reduced walk-up traffic by 25% at the start of semester.
• Coached student interns. Developed training program and supplemental training documentation.

Senior Resident Assistant

Confidential, Indianapolis, IN

Responsibilities:

• I utilized strategic communication and counseling skills to supervise 20+ women each year in various living environments.
• Developed, marketed, and conducted programs on breast cancer awareness, hunger and poverty, diversity, faith, personal development and academics, while maintaining a budget of $80.
• Enforced university policy on behalf of Confidential Housing and Residence Life.
• Advised, oversaw and developed a staff of 20+ resident assistants from varying backgrounds and years.
• Responsible for providing educational programs and paraprofessional counseling for both freshman and upper-class residence.
• Developed and conducted programs on diversity, chemical abuse, personal development, relationships, security, and academic performance.
• Managed various administrative duties including maintenance requests, incident reports, room transfers and on-call rotations.
• Worked with fellow residence life staff members, offered support and assistance as needed to carry out assigned tasks and meet deadlines.