PROFESSIONAL PROFILE

I have over fourteen years of Information Systems experience spanning different domains such as Business Process Management BPM , Application integration EAI, Database systems and Workflow technologies. I have been involved in execution of various projects gaining extensive experience in team leading, customer interfacing, Application support, BPR analysis, architect / design and implementation of application systems. I have participated in projects involving large teams which have helped me excel in Interpersonal and communication skills, Initiating and commitment. I have proficiency in technologies such as BPM, TIBCO iProcess, Tibco BW, Tibco EMS, Visual Basic, Workflow, Java and RDBMS concepts. I have also lead project teams in System Analysis, Design and development authority.

KEY SKILLS

• 10 years of TIBCO iProcess BPM consulting, Business Process Analysis, TIBCO iProcess Administration, architecting, and production support experience
• 9 years of experience in iProcess development, iProcess Server Object programming.
• 3 years of Tower Imaging and Workflow consultancy experience.
• 1 year on Tibco BW and Tibco EMS experience.
• 9 years of total consulting experience
• 14 years of total I.T. experience
• Trained by TIBCO in iProcess 11.1 Administration, Business Studio 3.2
• Executed 10 projects mostly in BPM / Workflow domains.
• Excellent customer facing skills
• Good exposure to designing and implementing complex business rules
• Experience in projects of various sizes and involving large teams, experience in onsite-offshore setup and development.
• Strong Technical and Analytical skills
• Excellent Interpersonal and communication skills
• Experience in leading and mentoring junior team members
• Extensive Application development experience
• Team player with excellent commitment
• Expertise in Visual Basic with proficiency in Java including spring and RDBMS Oracle concepts
• Exposure to Banking, Investments
• Experience at development, team lead, Architect level roles.

TECHNICAL SKILLS

• BPM TIBCO Business Studio, TIBCO iProcess Engine 11.3.0 ,11.1.0 ,10.6.0 10.2.0, iProcess Modeler, Business Studio, Tibco EMS, iProcess Objects, iProcess Server Objects, iProcess EAI Plug-ins, iProcess Workspace, Tower Workflow and imaging, Tibco Business Works BW
• Modeling tools: MS Visio 2003,Enterprise Architects SPARX
• Languages Visual Basic, Java, HTML, CSS, XML, UML 1.1, PL/SQL
• Scripting Unix Shell
• RDBMS -Oracle 9i, 10g,11g , Microsoft SQL Server
• Development Tools Visual Studio, Eclipse ,Netbeans
• Operating System - Win XP, AIX, Sun Solaris 9/10

PROFESSIONAL EXPERIENCE

Confidential

Role: iProcess Consultant

Responsibilities:

• Installing iProcess Server on Solaris and configuring it for Oracle 10/11g.
• Install, configure and tune the Staffware Process Object SPO server.
• Debug issues and modify broker programs which use iProcess Server Objects.
• Assist in typical migration issues like client configuration.
• iProcess Broker installation, configuration and verification.
• End to end integration testing.
• Unix Shell scripting to provide support menus on Solaris Boxes.
• Assist offshore team to perform other migration activities.
• Assist testing team to solve the issues raised by them.
• Tuning the iProcess server.
• Development of DB integration with iProcess and integration with SQL Server using linked server capabilities .
• Directly reporting to project manager for issues, deadlines and to assist in project planning by providing estimates and solutions to issues faced.
• PwC business uses the iProcess BPM solution to drive work through their defined business processes. The main software is produced by Tibco and uses iProcess 10.6.1. but the out of the box solution has been heavily customised by PwC over the last 10 years. Due to the nature of iProcess it has several different components and interacts with many different applications such as DMS, Notes, Office, PowerTax etc. The interactions with these external applications are through iProcess Server Objects. There are four areas Corporate TAX, HRS, VISA and PC which use this big complex integrated application. PwC wants to upgrade the iProcess to a supported version 11.3 and all other integrated components to new servers to be supportable and cost effective.

Environment: TIBCO iProcess Engine 11.3.0,iProcess 10.6.x, Business Studio 3.2, iProcess Modeler, TIBCO iProcess EAI Plug-ins Script, Database , TIBCO iProcess Server Objects , Oracle 10g/11g, PL/SQL, VB6, C , Solaris 9/10, Unix Shell Scripting, Staffware/iProcess Broker,VSS, Lotus Notes, Microsoft Sql server.

Confidential

Role: Design Lead/ Architect BPM Consultant

Responsibilities:

• Architecting TIBCO Workflow solutions iProcess, EMS, BW, MESH by liaising with the Operations for Project.
• Designing Level2 and Level 3 of the solution and creating the reusable procedures.
• Liaising with other architects to design enterprise level solutions as per bank's strategic platform.
• Prototyping, Designing, Implementing and demonstrating the e2e Tibco solutions to project stakeholders.
• Explain the design/code to offshore support team and assisting them with any issues faced.
• Preparation of build documents for deploying the solution on Application Servers, EMS and iProcess engine.
• Liaising with other Design leads and solving any interfacing issues with different components.
• Updating project status and any raised issues.
• Creating procedures, Administrating iProcess and EMS. Integrating with Business Works.
• Deutche Banks want to create a strategic solution where reporting various processes can be handled by single enterprise level application. The first one to implement is P L Profit and Loss . Finance office notifies that the trader P L is signed for a book and then published to EOD PVs to sub ledger. These books positions are reconciled and run against predefined business rules. Failing positions are created as adjustments or exceptions in a workflow. Controllers review the postings and sign off adjusted P L. A report is generated for adjustments made which are followed by trader and finance office sign off.

Environment: TIBCO iProcess Engine 11.1.0, TIBCO EMS, Tibco Business Works BW , Business Studio 3.2, iProcess Modeler, TIBCO iProcess Plug-ins Script, Database , TIBCO iProcess Objects Java, Oracle 10g, PL/SQL, Java including spring framework , Maven, Enterprise Architects SPARX , Solaris iProcess Engine and Oracle , Tomcat, Secure Web service, SAX, Informatica.

Confidential

Role: Senior Tibco iProcess Developer/ Team Leader

Responsibilities:

• Gather requirements from the customer
• Preparation of process maps
• Map Process from process maps to iProcess
• Preparation of design documents for each process and their EAI
• Workflow, Business rules and EAI implementation in iProcess
• Lead and mentor junior team members
• Development of Oracle PL/SQL procedures
• Troubleshooting iProcess engine issues development, production, etc.
• Preparation of build and install instruction documents
• Preparation of Release Notes and Baselines in PVCS
• LIVE production support Incidents handling
• Post production system enhancements to including creation of new processes for Customer Mailing, Output generation and Authentication
• Customer correspondences scanned in to the system, scanned from 3 different sites, are all centralized under a single common repository as images and metadata. Each one of them gets registered as a case and goes through a workflow path based on its process type, until it is processed successfully. The following are the process types supported by the system: Sale, Payment, Change of Registration, Customer Feedback Compliments Complaints , General Correspondence and Death Claim. Before a registered case gets routed to a processing work queue, it goes through a set of automatic processes to calculate complex business rules for routing and deadline management. Deadlines are used for KPI monitoring and reporting.

Environment: TIBCO iProcess Engine 10.2.0, TIBCO iProcess Modeler, TIBCO iProcess Plug-ins Script, Database , TIBCO iProcess Objects SPO COM , TIBCO iProcess Analytics, Visual Basic 6.0, Oracle 9i, PL/SQL, PVCS, AIX iProcess Engine and Oracle , WinXP iProcess Workspace

Confidential

Role: Senior Tibco iProcess Developer/Team Leader

Responsibilities:

• Building the team together, decomposing the system into components to make parallel development of the system viable and to meet tight deadlines.
• Analysis and design of the complex system handling customer complaints and feedback.
• Writing design and functional documents adhering to development methodology
• Workflow Process implementation ,testing
• Mentoring, encouraging and motivating team members to make sure that project deliverables were achieved to time ,cost and quality
• Liaising with the DPL, OPS Systems and Project Manager to deal with issues and solutions
• Post-production warranty support
• The objective of the Customer Feedback Project is to ensure that customer has full compliance with the Financial Ombudsman Scheme. This project includes a automated workflow driven Simplified complaints procedures for customers. b Implementation of a management information system for complaints handling c to allow the NS I to be more competitive, pro-active and reactive in driving service excellence and customer focus.

Environment: TIBCO iProcess Engine 10.2.0, Staffware Process Definer, iProcess EAI Plug-ins Script, Database , TIBCO iProcess Objects SPO COM , Visual Basic 6.0, Oracle 9i, PL/SQL, PVCS, AIX iProcess Engine and Oracle , WinXP, MQ Services.

Confidential

Role: Senior Staffware iProcess Consultant

Responsibilities:

• Worked as senior developer role.
• Participated in designing of all the system modules.
• Analysis , design ,coding, testing and implementation of two core VB modules, Case Starter Using SPO and custom Image Viewer using WANG Kodak control .
• Design and development of Staffware procedure using EAI techniques for integration with Oracle database and Microsoft word based letters package.
• UAT, SIT, SAT support and post go live support of the system.
• BPRIT Workflow is a business process automation-outsourcing project to handle sales, repayments, customer queries and customer details for all the National savings and Investments products. The system is spread across 4 locations Glasgow, Durham, Blackpool and Chennai over LAN and WAN and is designed around Staffware iProcess-10 workflow engine to distribute work to the case users.
• Environment: Staffware iProcess Engine 10.2.0 Tibco now , Staffware Process Definer, iProcess EAI Plug-ins Script, Database , TIBCO iProcess Objects SPO COM , Visual Basic 6.0, Oracle 9i, PL/SQL, PVCS, AIX iProcess Engine and Oracle , WinXP ,MQ Services, ADO , Oracle Stored procedures.

Confidential

Role: Workflow Consultant

Responsibilities:

• Development Team member
• Developing, Testing Unit, System, Integration , Integrating and documentation of different system modules.
• Development of code for Legacy Interaction ,Case Search Utility, Archiving Facility, Report Generation , Generation of mainframe files and various small support units
• Rumba Screen emulation control's use in the project.
• The aim of this solution is to deliver significant business benefits, primarily through efficiency savings in the area of General Correspondence and Death Claims CASE Processing. The Solution provides a custom Worksheet Object to provide a single point of interaction to a Case Agent to facilitate all activities related to the processing of a GC/DC case. The solution uses Tower document Imaging, Workflow and XITP calls solution for work processing through a custom worksheet which extracts data from product specific legacy applications on Oracle, Informix and Mainframe. The solution uses to interact with banking product of the Bank and has been deployed over three physical locations.

Environment: Tower Workflow, Tower IDM, Tower Imaging, Thaler , XITP, NT, Unix, Oracle 8, Visual Basic 6.0, PL/SQL, PVCS, Applix, Rumba Screen emulation Engine and Oracle , WinXP ,MQ Services, ADO , Oracle Stored procedures.