Client Service Representative Resume
3.00/5 (Submit Your Rating)
Chicago, IL
SUMMARY:
- Ability to prioritize and remain focused on the essence of an issue
- Excellent with communicating with others
WORK EXPERIENCE:
Client Service Representative
Confidential, Chicago, IL
Responsibilities:
- Answer customers questions via phone or email.
- Enter and cancel orders per client request
- Set up account with trading platform
- Maintained risk.
- Troubleshoot platform connection issues
- Enter and submit commissions and fees at the days end.
SEASONAL LICENSED HEALTH INSURANCE PRODUCER
Confidential, Chicago, IL
Responsibilities:
- Answer incoming calls from customers looking to purchase insurance and customers with policy questions
- Help customer implement new plans that were suitable to their needs over the phone
- Help customer apply through the healthcare.gov to see if they qualify for a premium tax credit
- Made outbound courtesy calls to all customers who enrolled in our new products
- Performed other related duties as assigned
Customer Service
Confidential, Chicago, IL
Responsibilities:
- Oversaw contracts loaded and opened properly
- Made sure that expired contracts have been settled and if not, manually settle them
- Updated contract expiration calendar spreadsheet weekly
- Confirmed or cancelled customer orders
- Educated customers about the exchange and our products
- Transfer new account opening documents to appropriate staff.
- Answer customer calls and e - mails in a timely manner.
Market Supervisor
Confidential, Chicago, IL
Responsibilities:
- Confirmed or cancelled customer orders
- Bust or revised erroneous trades
- Made sure that all components were up and running
- Made sure that markets opened and settled in a timely fashion
- Made sure the start of day batch process was completed.
Market Operations Specialist
Confidential, Chicago, IL
Responsibilities:
- Confirmed customer orders
- Bust or revised erroneous trades
- Made sure that all components were up and running
- Made sure that markets opened and settled in a timely fashion
- Relayed electronic market settlement price to the appropriate Pit Committees
- Made sure the Reuters and Bloomberg terminals were updating properly