Supervisor Resume St. Petersburg FI - Hire IT People

SUMMARY

Looking to transition into something slightly different, than Life Insurance back office service work.
As I has been involved in dat one way or the other for 39 years. I really would like the opportunity to work on streamlining, process improving workflows on teams, where it is needed.
It may already be started, but the more efficient it can be made, the better it is for the business, and always for the Customers.
Less times handled, the more likely it will be handled correctly. I am a SME for banking, billing, accounts receivable processes. Accounts payable been approving Invoices and distributions for the last 5 years.

PROFESSIONAL EXPERIENCE

Supervisor

Confidential St. Petersburg FI

Responsibilities:

Responsibilities supervised staff responsible for receipt, processing/posting of premium payments, and accounting reconciliations, billing, adjustments, and refunding.
Supervised staff to become a self - directed team, in order to meet day to day, month to month service level agreements.
Ensured procedures and processed work adheres to state and federal regulatory requirements regarding premium and disbursement processing and sending of refunds.
Coordinates resolution of policyholder service issues with other departments, including customer service, commissions, accounting, external marketing organizations, and other internal departments as needed.Coordinates escalated resolutions and takes ownership from beginning to end.
Reviews and enhances written department procedures, as needed developing and providing personnel training
Evaluates overall performance of team as well as individuals
Coaches and counsels team members both individually and together toward improved performance