We provide IT Staff Augmentation Services!

Technical Support Officer Resume Profile

4.00/5 (Submit Your Rating)

objective

Amicable professional seeking a career with an organization that fosters creativity and leadership values

Experience

Confidential

Administrator

Administrator for the Business and Professional Curriculum subsite of Global learning services.

Confidential

Technical Support Officer-Group Relocation Coordinator-Executive Assistant

  • Created sales proposals and marketing presentations. Generated lead letters and brochures. Produced sales projections charts and cost analysis spreadsheets. Created interoffice manuals and technology tips.
  • Provided administrative support for account executives by re-qualifying prospects, generating leads with sales blitzes and mass mail projects. Searched career websites for prospective relocation clients, coordinated and assisted in hosting trade shows and networking functions.
  • Group relocation coordinator
  • Established customized services for clients requiring temporary corporate housing for groups receiving training, interning or relocating.
  • Led the process of organizing accommodations for group relocations by collecting housing requirements, transportation needs and billing information, lease requirements from clients, and delegated those needs to the appropriate staff members.
  • Managed housing assignments, lease agreements, coordinated the delivery of rental vehicles and contracts, developed itineraries and travel instructions.
  • Provided quality assurance by inspecting housing accommodations to identify and resolve possible service issues.
  • Primary contact for all communications and correspondence between the relocation specialists and our groups. Handled all customer service issues and streamlined our services to set us apart from our competition.

Technical support officer.

  • Elected by regional and district managers as a technical support officer to introduce new technology, provide team training, mentor and coach.
  • Assisted with field audits of LAN functionality and features
  • Trained office personnel to use LAN.
  • Assisted IS department with troubleshooting
  • Introduced new applications and technology tips to personnel in the field office. Provided technical assistance and support.
  • Facilitated meetings to demonstrate how to apply implemented technology. Collected ideas and best practices to share with the rest of the company.
  • Conduit for raising issues and concerns' to the home office.

Confidential

Executive account administrator

  • Account administrator for The Minute Maid Company /Coca-Cola Foods Division
  • Responsible for all customer service and correspondence between account executive's trade buyers and the minute maid regional team.
  • Executed and tracked customer investment funds for marketing events to prevent overstated liabilities towards trade promotions.
  • Instrumental in a support role to assist and maintain the alignment of procedures among The Minute Maid administrators within the branch offices nationwide.
  • Accurately processed product information and purchase orders for the trade buyers, which resulted in deductions below or at target levels.

Confidential

Commercial account reconciler

Reconciled commercial account statements on a monthly basis to provide accurate account balances.

We'd love your feedback!