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Consulting Manager/vendor Product Specialist Resume

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Scranton, PennsylvaniA

PROFICIENCIES: 
IBM Content Manager and IBM Content Manager OnDemand System Administration, J2EE, Java, WebSphere Application Server, UNIX (AIX), DB2, Sybase, Oracle, WSAD/RAD/Eclipse, OpenSource Projects, C/C++, VB, Project Management, Systems Integration, Product Evaluation, eiStream/Unisys Imaging and Workflow Administration and Integration, Windows OS/Microsoft Office - Word, Excel, Access, Outlook and PowerPoint. Knowledge of MAC OS 
EXPERIENCE:

Independent Consultant
June 2011-Present

  • Performed independent services for small business and developed/deployed web site and content to promote services provided.
  • Developed small utility applications to automate content distribution and other small operations in order to facilitate productivity
  • Performed small independent programming tasks for GruntLabs Consulting as required for small utility applications performing various automated tasks (Coordinating ETL loads, scheduling processes, etc.)
  • Developed and distributed small independent Android application for exposure into the mobile marketplace.

Confidential, Scranton, Pennsylvania 
December 2001 - January 2011 
CONSULTING MANAGER/VENDOR PRODUCT SPECIALIST, CORPORATE TECHNOLOGY MANAGEMENT

  • Responsible for the design, architecture, and implementation of integration components of Content Manager v8.4 and Content Manager OnDemand v8.4 enterprise level solution.
  • Developed and supported internal development team with the ongoing integration (at the API level) of the Content Manager (using EIP/II4C) and OnDemand (using ODWEK) products with numerous line-of-business applications and automated processes. Components supported were written and deployed on both the Windows/.Net and Java-J2EE/AIX/WebSphere platforms.
  • Designed, developed and supported front end GUI application providing integration of line of business application with the Content Manager imaging and document management platform.
  • Worked with the business partners to analyze requirements to determine document management requirements, design and implement the necessary objects (Index Classes, ACL’s, Work Processes, etc.) in the Content Manager environment(s)
  • Responsible for the system administration of Content Manager v8 and overall platform including maintenance and definition of new ACL’s, Index Types, Storage Sets, User Groups, etc. and the configuration of the Library Server and Resource Manager components and the underlying software components (Websphere, etc.)
  • Responsible for the development, design and prototyping of new releases, functionality, and enhancements including installation and configuration of new software (Websphere, ICI, eClient, WEBI)
  • Regularly coordinated with AIX, DB2, and hardware support groups to maintain system performance, review update/upgrade schedules and review any production issues that needed to be addressed (backup performance, DB2 replication, etc.)
  • Regularly coordinated product and hardware upgrades to ensure the versions of the software and prerequisites are at supported levels. Hardware upgrades included server replacements as well as utilization of new storage devices such as the DR550 for both Content Manager and OnDemand.
  • Monitored system performance and volumes to ensure the Content Manager and Content Manager OnDemand platforms to insure they were adequately sized and tuned to support the existing client volume and anticipated growth.
  • Maintained platform stability providing 24X7 availability as well as a real-time replicated business continuation system utilizing Content Manager/DB2 replication and a dual-loading process for OnDemand.
  • Troubleshooting and resolution of production issues arising from both hardware and software problems and coordinating the collection of configuration and trace data as requested by IBM support.
  • Maintained the working relationship with IBM including facilitating regular meetings with the IBM Premium Support group.

April 1994 - December 2001
LEAD SYSTEMS SPECIALIST

  • Responsible for design and implementation of infrastructure to access multiple databases, imaging, workflow, legacy systems from various client applications (both traditional desktop and web-based) for an initiative referred to internally as the Common Front End. The infrastructure supported over 3,000 clients from multiple business units and geographical locations (including remote offices). The infrastructure development also resulted in the creation of a generic data structure used to pass data between various sub-systems, applications and client applications.
  • Designed and implemented support applications which utilized this infrastructure to perform automated processes such as work introduction, generating and processing of external file feeds and criteria based automated workflow.
  • Responsibilities include working with both internal and external resources in the selection and integration of third party utilities (such as Forms & Correspondence, scanning, ICR, and faxing). This process includes the requirements analysis, product evaluation, estimation of cost (licensing, integration, and maintenance), coordination of the integration effort, working with acceptance testing group, pilot phase, and installation into production.
  • Responsible for the coordination of resources (both internal and consultant) for the development and support of the infrastructure components, unattended applications, and utilities in the development, test and production environments.

Confidential, Wilkes Barre, Pennsylvania 
June 1991 - April 1994 
SYSTEMS ANALYST

  • Liaison to systems development teams in other centers and the corporate systems developers.
  • Wrote/maintained various PC/LAN based applications for the tracking of reports from external sources, student loan information for servicing departments, and the tracking and auditing of inter-departmental transactions spanning multiple departments and geographical locations.
  • Created and provided ad-hoc and regularly scheduled SAS reports from the legacy DB2 databases.
  • Provided data extracts to PC/LAN based systems and external clients.

EDUCATION: 
Bachelor of Science in Physics, Sub Area of Study Computer Science

HONORS/AWARDS: 
Windows World Open 1998 (Member of development team), IBM Certified Solution Designer, DB2 Content Manager v8.3, Sept. 2005 IBM Certified Solution Designer, DB2 Content Manager v8

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